Join our community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, \xe2\x80\x9ccommunity\xe2\x80\x9d is still the heart of our organization.

It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefit initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields, and to better serve our patients. And above all, it means exceptional care, simply delivered \xe2\x80\x94 and we couldn\xe2\x80\x99t do it without you.
Job Duties The Director of Ambulatory Access Solutions is responsible to develop innovative strategies and solutions that increase access to information, services, and care in diverse ways our customers value. This role serves as a leader, innovator, and change agent, pushing the boundaries of current access solutions, evolving ways in which customer needs are met. Responsible for effective collaboration and implementation of necessary systems, processes, and resources to ensure \xe2\x80\x9cexceptional care, simply delivered\xe2\x80\x9d across a complex, integrated care delivery system. Develops and directs activities of Managers, ensuring alignment with vision
Your Qualifications

• 4 year/Bachelor\xe2\x80\x99s Degree (required); Master\xe2\x80\x99s Degree in Business or other related area (preferred).
• In lieu of the above education requirements, a combination of experience and education will be considered.
• 3 + years leadership experience advancing access in a large health system. Experience implementing innovative technology to produce results. Experience using process improvement tools to hardwire efficient processes (required).

Your Skills

• Identifies and incorporates transformative access solutions in solutions that advance customer access.

• Collaborates with Knowledge Mgmt, Office of Patient Experience, Ambulatory Ops, Marketing, Revenue Cycle, Compliance and Service Excellence in the design of system level improvements that will improve access while ensuring compliance with regulatory guidelines.

• Connects activities to achievement of strategic vision, in writing and oral presentation, ensuring support and alignment with vision.

• Defines expected outcomes, key performance indicators, and establishes consistent reporting capabilities to consistently improve.

• Develops necessary advisory structure, identifying key clinicians and leadership stakeholders to develop clinical care guidelines in the delivery of virtual care.

• Develops the structure and processes necessary to execute on vision. Contracts with pivotal technology solutions or services to enable alternative methods.

• Evolves services in alignment of patient/customer expectations, to include 24/7 contact.

• In partnership with Marketing, promotes innovative solutions.

• Ensures adoption of best practice standard practice in process across the Ambulatory division.

• Self-Awareness: Understands own and others\' preferences and is able to adapt behavior according to others\' needs. Drives personal development by using a combination of feedback, reflection and humility to gain productive insight into personal strengths and weaknesses. Asks for help and encourages involvement. Listens and responds with empathy

• Effective Communication: Clearly and concisely conveys information and ideas to individuals and teams by communicating in a focused and compelling way. Transparent, errs on the side of sharing versus withholding. Translates department initiatives for leaders, linking their work to the broader strategy. Can clearly articulate a firm decision when needed, while simultaneously ensuring team members understand the "Why", the "How" and the "What".

Our Leadership Philosophy Community Health Network embraces a servant leadership philosophy by putting the needs of patients, employees, and the community above their own. We strongly believe to provide exceptional healthcare services we need exceptional leaders. A Community leader humbly puts the needs of others first and provides focus and direction to those they have the privilege of leading. They demonstrate compassion in all interactions and are deeply invested in the growth and development of others.
A representative and diverse workforce At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. Caregivers play a vital role in our mission as they fulfill our PRIIDE values: Patients First. Relationships. Integrity. Inclusion. Diversity. Excellence. Community is proud to be an equal opportunity employer, ensuring caregivers feel welcomed, comfortable and respected in our environment at all times. We value different perspectives by actively seeking a diverse workforce that is inclusive and equitable to all.