Job Description

Job Summary

The

Direct Support Professional - Community Care Licensing (DSP-CCL)

plays a vital role in creating a safe, supportive, and empowering environment for the individuals we serve. This position ensures the smooth daily operation of the home while delivering high-quality, person-centered care that upholds each client's

rights, dignity, independence, and freedom of choice

.


As a DSP-CCL, you will provide individualized support based on each client's unique needs and goals, actively implementing programs and services outlined in their individualized service plans. You will also accurately complete documentation, reports, and data collection in accordance with Community Care Licensing (CCL) regulations and Agency policies--ensuring compliance, consistency, and exceptional quality of care.


Above all, this role is about

advocating for clients, enriching their daily experiences, and helping them live meaningful, self-directed lives

.

Tasks, Duties, and Responsibilities

Client Services

Demonstrates knowledge of individualized service plan and program delivery. Possesses excellent reasoning, analytical and communication skills. Maintains strong attention to detail, patience, and perseverance. Demonstrates empathy and emotional stability as a leader. Regularly reviews, revises and monitors client's daily schedules. Participates as a member of the Interdisciplinary (ID) Team and contributes to the service planning process by providing the service and care planning staff with specific information and observations of the client's needs and preferences. Implements crisis intervention when needed. Participates in program data analysis preparation. Acts as a liaison with schools, day programs, Administrator, consultants, community agencies, families, and intra-agency services. Provides individualized care and attention which may include assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, prosthetic appliances, transferring, and range of motion, communication, or other needs in keeping with the individuals' care requirements. Provides monitoring and management of clients' socially unacceptable behavior while providing positive mental and emotional interaction and coaching to teach socially acceptable behavior. Maintains the comfort, privacy, and dignity of each consumer in the delivery of services to clients. Interacts with clients in a manner that displays warmth and encouragement. Fully understands all aspects of clients' rights, including the right to be free of restraints and free of abuse. Follows community activity schedule as assigned by House Manager. Drives HGH vehicles in a safe and responsible while transporting clients to doctor's appointment, recreational activities, and other events. Follows guidelines and all procedures for safely securing passengers, wheelchairs and cargo. Maintains a flexible work schedule and able to work various locations as assigned.

Administrative Duties

Completes all paperwork, implements program plans and ISP data as directed by the Administrator in an accurate and timely manner. Assists Administrator with fiscal responsibilities of the house, i.e. food, supplies, etc. Dispenses and documents medication. Attends and participates in Agency meetings as required. Implements Agency policies and procedures as related to assigned duties. Monitors clients' personal possessions inventory. Reports maintenance and vehicle concerns to House Manager. Documents pertinent information in client's records in the form of daily t-logs and data collection, inter-disciplinary notes, and other appropriate chart entries. Promptly reports incidents or evidence of consumer abuse or violation of clients' rights.

Communication

Communicates pertinent information to appropriate ID team members, family members, etc., regarding the on-going status of each child. Communicates pertinent child, staff and physical plant information to appropriate support or administrative staff. Conducts self in a professional manner in all forms of communication and interpersonal relationships. Performs other job duties as necessary.

Knowledge

Knowledge of HIPAA Guidelines and Patient Privacy (required). Understanding of confidentiality practices related to Protected Health Information (PHI). Familiarity with providing services to individuals with developmental, learning, or physical disabilities (preferred but not required).

Skills

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Ability to read, write, and understand the English language. Ability to establish and maintain effective relationships with clients, coworkers, neighbors, volunteers, vendors, and the public. Strong patience and the ability to tolerate frustrating situations. Effective multi-tasking and time-management skills. Ability to perform housekeeping tasks (laundry, bed-making, meal prep, cooking, cleaning). Ability to safely operate an agency vehicle in various traffic and weather conditions. Physical ability to see, talk, hear, walk, bend, stoop, sit, stand, reach, and lift up to 30 lbs repeatedly during a shift.

Education & Certifications

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High School diploma or GED (required). Medical Assistant Diploma or Certificate (preferred). Current CPR and First Aid certification (required).

Licensing & Driving Requirements

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Valid California driver's license. Proof of safe driving record (current DMV report required). Minimum of 24 months of licensed driving experience. Must pass vehicle transportation training and an annual observed road test.

Pre-Employment & Compliance Requirements

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Must be at least 18 years of age at the time of hire. Must pass a pre-employment drug and alcohol test within 24 hours of receiving a job offer. Must pass a pre-employment health screening and TB test, and annually thereafter. Must obtain criminal record clearance from DHS and/or DSS (Live Scan fingerprinting). Must complete all required new-hire training, including CPR/First Aid.

Our Values:

Innovation

- We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things, we can achieve exceptional results. Our drive for success is shared by all. Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.

Collaboration

- We believe that working together collaboratively is the foundation of a culture that values teamwork, communication, and cooperation. This belief is central to every part of our business, both internally and externally, and strengthens our community.

Accountability

- We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable, we build trust and maintain the respect of our stakeholders.

Respect

- We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect, we can foster a positive and supportive work environment. We treat others as we would want to be treated.

Empathy

- We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues, clients, and stakeholders to meet them with kindness and compassion.

Physical Requirements/Work Environment

This position involves:


Regularly and frequently required to perform physical activity including walking, standing, sitting, reaching, carrying, lifting, bending, twisting, stooping, kneeling; and will assist with lifting, moving, and transferring adult clients from wheelchairs, shower chairs, toilets, beds, chairs etc. to a variety of locations within the home and community. Will occasionally be required to lift to 50 lbs. Work involves a significant amount of locomotion including the operation of an agency vehicle (in town & freeway driving) and movement of clients to and from the vehicle to the office, clinics, community agencies, schools, and day programs. May be exposed to virus and/or infection. Will be required to work at any Agency location as needed and be responsible for own transportation to and from these locations. May have work schedule changed based on operational needs with appropriate notice. Must be available and willing to work such overtime, weekend, and holiday hours as the Agency determines are necessary or desirable to meet its business and client needs. Due to the nature of the job requirements, Direct Support Professionals have a "Working Lunch" and the hours of work are inclusive of the mealtime. Employees must maintain the skills necessary to safely and efficiently operate the following equipment and machines used in the performance of this job. Telephone/Fax machine. Mechanical lifts (Hoyer) when applicable, wheelchairs, adaptive equipment, adjustable chairs/beds, adaptive eating utensils, bath aids, transfer benches. Computers Household appliances Minivan/automobile

Equal Opportunity Employer Statement

Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

About HGH

Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is "to improve the lives of those we serve". We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities, such as Down syndrome, epilepsy, autism, and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes, independent living support, respite care, and adult foster home services. Additionally, we provide early childhood assessments and services, tailored day support, Life Planning workshops, county-wide transportation services, and on-site activities at our resource center.


To see all our available career opportunities please visit: https://www.guidinghands.org/careers/