Job Description

We are Farmers!
We are... more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out and be sure to follow us on , , and .
Workplace: Hybrid ( #LI-Hybrid )
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.
Job Summary
The Direct Sales Team at Farmers Insurance is a high-performing Sales organization, helping customers protect their most valuable personal property in a contact center environment. We provide a consultative approach to insurance sales by taking the time to understand each customer's insurance needs and present options best suited for them. The Direct Sales channel is a key growth engine for Farmers Insurance; this team is gearing up for expansion, and pursuing operational excellence, innovation, and efficiency to empower the team as we grow.
We're looking for results-driven, enthusiastic Sales Leaders to join our Direct Sales team.
In this role, you will lead an assigned team of Sales Representatives to effectively sell personal lines products to direct inbound prospective customers. You'll focus on continuous improvement of customer experience, team performance and company results by leveraging operational resources to analyze and evaluate data and taking action. You'll consistently provide feedback and coaching to employees regarding their performance and regulatory compliance, while building strong morale and engagement among your team. Success in this role will lead to continued growth in your sales leadership career!
What you'll bring:

• Highly effective sales skills- you pursue goals relentlessly and empower your team to do the same. You have a proven track record of exceeding sales targets.

• A passion for leading, developing, and coaching Sales talent at all career levels- you create a high level of team engagement, understand the professional aspirations of your direct reports, and can effectively have crucial conversations and lead the team through business changes as needed

• High standards of operational expertise- you understand contact center fundamentals and metrics, learn new systems easily, and can stay organized and focused in a dynamic environment

• Strong business acumen and a sense of entrepreneurship- you're proficient in Excel and can interpret reporting dashboards and calculations related to the sales funnel & metrics, and can clearly communicate goals and metrics to your team

Here's what you will accomplish as a member of our team:

• Supervise a team of Sales Consultants by developing staff performance and skills via strong leadership, coaching, motivation, and recognition

• Monitor multiple systems to qualify risk and ensure risk is placed with proper carrier

• Monitor all aspects of team performance, including but not limited to, sales performance, customer experience, work product quality, efficiency, attendance and compliance with established company and regulatory guidelines

• Identify process and performance deficiencies and recommend a course of action to improve sales and resolve operations problems for our team. Implement corrective action as needed

• Ensures individual continuing education requirements are maintained on all Property & Casualty lines of business

• Stay current on the latest underwriting guidelines for various carriers and products

• Investigate and resolve escalated customer issues.

• Interpret and communicate procedural and regulatory changes to assigned staff.

• Compile periodic and ad hoc reports and analyses as required

Experience Requirements

• P&C or Personal Lines License required

• Education - High School diploma or equivalent; bachelor's degree preferred

• Minimum of 3 years in Personal Lines sales, preferably in a call center environment; or equivalent experience in retail sales

• Leadership & supervisory skills, including experience with mentoring and coaching Sales professionals at various levels in their career

• Excellent analytical and statistical skills

• Strong PC and software skills required

Position location/schedule:
This role is HYBRID.
Candidates must reside within commuting distance to Kansas City, Kansas Office Hub or be willing to relocate to this area.
Work Schedule:
Our priority is to our customers, and we work non-traditional hours to match their needs. You must be available to work shifts assigned within the hours below; shifts will include evenings, Saturdays, and some holidays.

• Monday-Friday 8am-10:30pm EST

• Saturday 8am-5pm EST

Education Requirements
High School Diploma or equivalent required. Bachelor's degree preferred.
Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.

o CA Only: $75,200 - $120,010
o CO Only: $70,640 - $103,400
o HI/IL/MN/VT Only: $70,640 - $110,660
o MA Only: $70,640 - $110,660 * o MD Only: $70,640 - $110,660
o DC/NJ/NY/OH Only: $70,640 - $120,010
o Albany County, NY/Cleveland, OH: $75,200 - $103,400
o WA Only: $77,969 - $125,750 * Bonus Opportunity (based on Company and Individual Performance)

• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review "What we offer" on

Job Location(s): R_US - United States
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunities? Check out and be sure to follow us on , , and .
Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email:

Skills Required