Job Description

About Us:

Join one of the fastest-growing and most innovative companies in our industry. We are part of the few pioneers bringing legitimacy and professionalism to the industry that has never been seen before, creating new opportunities as we scale. We seek "Future Leaders" to support our growth.

Job Overview

We are seeking a

Digital Leads Specialist

to manage and convert incoming digital inquiries into scheduled appointments. In this role, you will engage with potential customers across multiple platforms--such as email, web chat, and review sites--providing prompt and professional responses. Your ability to think quickly, leverage technology, and maintain a customer-first approach will be key to driving lead conversions.

Key Responsibilities

Respond promptly to digital leads from platforms like

Google, Yelp, Thumbtack, and web forms

Communicate with potential customers via

email, chat, and text

to answer inquiries and schedule services Accurately enter and track lead data, ensuring timely follow-ups and confirmations Monitor lead performance and provide insights for optimizing conversion rates Collaborate with marketing and customer service teams to enhance the customer journey Utilize CRM tools and other software to streamline lead management

Qualifications

Previous experience in

lead management, customer service, or sales support

preferred Strong

written and verbal communication skills

Proficiency in

CRM platforms, chat systems, and digital communication tools

Ability to

multitask, prioritize, and respond quickly

in a fast-paced environment Detail-oriented with excellent

data entry and follow-up

skills Customer-focused mindset with a proactive approach to problem-solving

Why Join Us?

Opportunity to work with a dynamic and collaborative team Professional development and growth opportunities A tech-forward, fast-paced work environment
If you're a

tech-savvy, customer-driven professional

with a passion for digital engagement, we'd love to hear from you! Apply today and help us turn inquiries into lasting customer relationships.

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 - 45 per week

Benefits:

Health insurance Paid time off Professional development assistance
Application Question(s):

If a customer sends a phone number through a message, are you confident in making a quick follow-up call to schedule an appointment with them? Sometimes we get negative online reviews. Do you have experience responding to a frustrated customer? Have you ever helped customers through email, live chat, texting, or other online platforms? If yes, briefly describe what you did and for how long. Do you have any restrictions or conflicts that would prevent you from on weekends if required?
Experience:

Customer service: 1 year (Required)
Work Location: In person