Job Description

Digital IT Solutions Manager -- Information Technology Department; Home Office Branch

Banking o Full-Time o Information Technology

Scott Credit Union is hiring a Digital IT Solutions Manager in Edwardsville, IL to help enhance our digital systems and ensure a seamless technology experience for our employees and members. If you're passionate about innovative technology solutions, skilled at troubleshooting and improving IT infrastructure, and thrive in a collaborative, service-driven environment - we'd be excited to welcome you to our award-winning team.

Schedule:

Full-time | Monday-Friday

Work Location Status:

Fully on-site for the first 30-90 days at the Edwardsville, IL Headquarters. After successful completion of probationary period, position is eligible for hybrid or remote work.

Employees in hybrid or remote roles may be required to return on-site periodically for meetings, events, or other work-related needs as determined by their manager. About the Role

The Digital IT Solutions Manager is responsible for driving the development and implementation of digital products and services that enhance the overall member experience, increase member engagement, and improve operational efficiency Why Join Scott Credit Union?

Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth. Benefits include:

11 paid holidays and competitive PTO

401(k) with employer match

Medical, dental, vision, and life insurance

Short-Term Disability, including maternity leave

Tuition reimbursement program

"Dress for your day" policy

Career advancement opportunities

Supportive, team-oriented culture What You'll Do

Conduct market research and analysis to identify opportunities for new digital products and services.

Work closely with cross-functional teams, including UX designers, developers, and business operations teams, to ensure timely delivery of high-quality digital solutions.

Develop and manage the digital roadmap, prioritizing features and enhancements based on member and business needs.

Conduct regular user testing and analysis to gather feedback and make data-driven decisions to improve the product.

Aid in the design and continuous improvement of the credit union's omni-channel communication including self-service banking, AI-based chat, and interfacing with the Member Contact Center. What You Bring

Bachelor's degree in Business, Computer Science, or a related field.

Minimum three years' experience in digital product/support management or similar responsibilities.

Experience managing third-party vendors.

Experience with and understanding of agile development methodologies and user-centered design principles.

Minimum two years' experience working directly with Senior Officers facilitating strategic road mapping sessions utilizing data to make well-informed decisions.

Familiarity with digital product management tools to include project plans, workflow, system diagrams, etc.

Minimum two years' supervisory experience. Is This You?

You're energized by creating meaningful connections and delivering strategic solutions

You stay focused under pressure and prioritize precision in your work

You take initiative, own your projects, and consistently aim for high-quality results

You're looking to build a long-term career where your skills can grow and evolve Our Commitment

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth--for both our members and our employees.

Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.

Relevant titles:

digital banking, digital products, financial institution, information technology, leadership,