Job Description

Are you passionate about creating seamless digital experiences and helping others navigate technology? Join our team as a Digital Experience Specialist and be part of a values-based organization that is actively shaping the future of digital banking. At Oregon State Credit Union, you'll find an amazing place to work and the opportunity to make a direct impact by optimizing the member experience across our digital channels.



As a Digital Experience Specialist, you'll collaborate with internal teams and vendors to enhance navigation, functionality, and accessibility for our digital solutions--whether on desktop, mobile app, or browser. You'll play a key role in shaping how members interact with our digital banking platforms, ensuring compliance with ADA and WCAG standards, and supporting our digital transformation strategy.

What you will need to be successful:

Technical Skills & Knowledge:

Strong understanding of digital banking platforms and user experience principles. Familiarity with UI/UX analytics tools, ADA compliance, and WCAG accessibility standards. Basic HTML/CSS knowledge and experience with modern browsers and mobile operating systems. Proficiency with Microsoft 365 and related tools

Customer Service & Communication Skills:

Excellent written and verbal communication skills. Ability to explain technical concepts clearly to non-technical users. Strong commitment to delivering exceptional service and building positive relationships

Problem Solving & Adaptability:

Ability to analyze and troubleshoot user interface issues independently. Strong attention to detail and responsiveness. Ability to prioritize tasks and work effectively in a fast-paced environment

Experience & Education:

Three years of experience in the credit union/financial industry (or five years in a similar role outside the industry). Associate's degree in computer science or related field preferred; equivalent experience considered. Professional UI/UX and/or accessibility certifications a plus

Ways we'll appreciate you:

A collaborative and positive workplace culture Initial and on-going support, training and mentorship with promotion opportunities Competitive wages, bonuses, paid holidays and paid time off 100% credit-union-paid employee coverage for medical, dental, vision, life and disability insurance; dependent coverage also available 401k Plan with an amazingly generous credit union match! Tax-saving Flexible Spending and Health Savings Plans Premier membership perks, company clothing, wellness and recognition programs

Since it began in 1954, Oregon State Credit Union has been a member-owned, not-for-profit financial services institution. We exist for the benefit of our member-owners, and not to profit from them. That's what makes us different from banks and how we're able to create financial solutions that make lives better.

Location:

4800 SW Research Way, Corvallis

Work type:

Full-time, hybrid and non-exempt

Compensation:

$28/hr DOE + bonus



Oregon State Credit Union is an equal opportunity employer, including veterans and individuals with disabilities.



The information above provides the general nature of work performed in this position and outlines primary qualifications. The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union.