Job Description

Umpqua Bank is a publicly traded financial holdings company, headquartered in the Pacific Northwest with 6,000+ employees, which offers banking services to customers throughout the nation. It\xe2\x80\x99s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships

About the Role:

As a Digital Client Advisor, you will help clients achieve financial well-being through deep, meaningful customer relationships and a thoughtful understanding of the full spectrum of banking services to offer the best and most appropriate sales and service support through digital communication, including chat, voice and video. This includes, but is not limited to, processing transactions, placing customers in appropriate account and loan products, cross-selling other bank services and referring customers to other departments as appropriate. You will be responsible for analyzing, presenting and promoting the digital channels to external and internal customers and partners. To succeed, you\'ll need to be a constant learner and evaluate all aspects of their position and the processes used for improvement and simplification.

• Prepare a strategic personalized financial approach to develop and expand each client relationship through advisory conversations to differentiate Umpqua\'s customer experience as personalized banking for all anytime, anywhere.
• Develop materials and tools and contribute to overall improvement of bank processes as they relate to the digital channel.
• Responsible for independently completing daily logs, tracking data and managing client book of business.
• Lead clear conversations concerning learnings and experiences and make appropriate recommendations to professional partners.
• Drive financial conversations with clients and prospects to determine needs, provide appropriate solutions, and complete the opening or processing of bank products and transactions including transfers, stop payments, loan payments, consumer checking and savings, business lines of credit, VISA merchant services and much more.
• Identify referral opportunities to ensure full client relationships and add value catered to individual clients.
• Maintain and build relationships through proactive outreach, occasionally through non-financial conversation in a personal and welcoming way.
• Responsible for collaborating with small or large groups, both in person and digitally.
• Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
• Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.

About You:

• High school diploma/GED required. Associate, vocational or technical degree preferred.
• 3-5 years of banking and lending experience, and a track record of outstanding customer service. Experience in digital delivery of customer sales and service is a plus.
• Knowledge of bank policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that may apply to your position.
• Possess a strong understanding of modern technology, mobile applications and computer skills. Typing skills at or above 50wpm with high accuracy required.
• Demonstrate learnings, clearly articulate experiences and make appropriate recommendations to professional partners and management.
• Registered Mortgage Loan Originator (MLO).This position requires you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator (Note: Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee\'s assessment of the consumer\'s financial characteristics to a particular Bank MLO) for compensation or gain. All MLOs will be required to register as an MLO complying with the SAFE Act requirements.
• This position IS NOT authorized to act as a Bank Closed-End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and therefore this position is limited in acting as a Bank MLO for open-ended transactions (i.e., home equity lines of credit) only.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $20.25 to $28.18, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email:

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

Columbia Bank