Job Description

Position Description

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The City of Seattle is seeking qualified candidates for the position of

Device Engineering Manager

(IT Professional-A) with Seattle Information Technology (IT), Security & Infrastructure Division.

About our City and Team

The City of Seattle is creating the civic technology foundations that help our community thrive through our One Seattle vision and initiatives.

As the largest city in the Pacific Northwest and the 17th largest in the nation, the City manages an extensive array of services and infrastructure. With a budget of over $8 billion and 13,500 employees, we serve 816,000 residents and over 50,000 businesses across 83 square miles. That is 860,000+ thousand reasons to excel every day.

We are proud that Seattle is a hub of innovation and culture. The City aspires to reflect that spirit in our municipal services. For our Seattle Information Technology team, we play a role in enabling smart, equitable, and responsive services for City employees, Seattle residents, and local businesses. We work to unleash our community through technology solutions, infrastructure, and well-executed projects that are secure and resilient. We invest in open access to City information, privacy and responsible technology use, digital access, collaboration, customer service, and strategic planning, and we are a leader in local government progress toward responsible AI adoption. These are Seattle's values in action.

Our work is powered by people who share a mission of public good and care about being great in their professional fields together. We foster a culture of collaboration, continuous growth, shared high standards, and a flexible and empowering workplace for all team members.

Job Responsibilities

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The Device Engineering Manager leads a team of technical professionals responsible for the strategic direction, implementation, and support of end-user computing technologies across the City. This role provides both strategic and hands-on leadership in modernizing desktop services, managing enterprise mobility, and ensuring high-quality service delivery aligned with Citywide IT standards.

Reporting to the Associate Director of Infrastructure Services in the Security and Infrastructure Division, the manager will oversee operations involving Operating System imaging for computers & mobile devices, application packaging and deployment, printer backend management and incident response. They will also serve as a technical advisor to City departments, guiding modernization efforts and ensuring alignment with governance and ITSM standards.

Key Responsibilities

Team Leadership & Management

Supervise and mentor assigned staff, set goals, review performance, and manage work assignments. Foster a culture of continuous learning and technical excellence.

Strategic & Technical Leadership

Lead modernization efforts for desktop managed services using SCCM and Intune. Develop and execute roadmaps for device alignment with new OS features and releases. Act as technical lead for projects and incident management.

Technology Operations

Oversee application packaging, testing, deployment, and troubleshooting within SCCM and Intune environments. Ensure support for mission-critical applications and alignment with ITSM standards. Manage licensing, vendor negotiations, and budget forecasting for the team.

Process Improvement & Governance

Develop governance policies for technology management. Lead process improvement initiatives using Lean principles and continuous improvement methodologies. Contribute to division Work Plan and ensure team alignment with strategic goals.

Customer & Stakeholder Engagement

Build strong relationships with Citywide departments and executive leadership. Provide consultation on Windows Enterprise capabilities and usage. Communicate technical information effectively to both technical and non-technical audiences.

Qualifications

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Required Qualifications

NOTE:

Equivalent combinations of education, experience and/or training will be considered for the recruitment qualifications.

Education

Bachelor's degree in business, Public Administration, Computer Science, IT Management, or related field.

Technical Experience

10+ years of progressive experience with SCCM and Intune administration. 5+ years of experience in OS image building and desktop/server support. Proficiency in PowerShell scripting and SaaS application management. Demonstrated ability to lead, support, and implement technical solutions. Proven success in technical documentation in a medium to large IT organization.

Professional Qualifications

Three years of demonstrable experience leading, mentoring, and developing team members in a technical environment. Strong communication, project management, and multitasking skills. Ability to work independently and collaboratively in a fast-paced environment. Proven success in technical documentation and customer service in a medium-to-large IT organization. Ability to pass Criminal Justice Information Services (CJIS) background check within six months of hire.

Desired Qualifications

5+ years of application packaging experience (InstallShield, Wise, Admin Studio). Advanced scripting skills (PowerShell, WQL, SQL, VBS). Project management certification or training. Experience leading process improvement initiatives and applying Lean principles. Proven ability to engage with all levels of an organization. Experience designing and executing continuous process improvement programs. Microsoft 365 Certified: Modern Desktop Administrator or equivalent certifications.

Additional Information

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Salary Range:

The full salary range for this position is $60.10 - $90.16 per hour. The salary for this position has been identified up to $85.00/hour depending on experience.

Why Join the City of Seattle:

The City of Seattle recognizes that every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our views and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

Benefits:

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.

Workplace Environment (Telework Expectation):

This position offers the flexibility of a hybrid work schedule. At this time, hybrid schedules require at least three days onsite per week. Individual schedules are determined by operational needs.



This position may require occasional after-hours support and participation in incident response activities.

Application Process:

Submit complete City of Seattle online application Upload your current resume, AND Include a cover letter that addresses your knowledge, experience, and interest related to this position.
You must submit both a resume and cover letter. If you do not submit these documents, your application will not be considered. Please ensure that BOTH documents have successfully been uploaded before submitting your application.

Who may apply:

This role is open to all candidates that meet the minimum qualifications. We value different view points and life experiences. Your application will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, veterans, and those with diverse life experiences.

Background Check:

This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.

Criminal Justice Information Services Background Check:

Must pass Seattle Police Department, Criminal Justice Information Services (CJIS) background check.

If you have any questions or require a reasonable accommodation to complete any part of the selection process, please contact Julie Hugill at Julie.Hugill@Seattle.gov.


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The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.