Job Description

Position Snapshot:

TITLE: Development Operations Manager
DEPARTMENT: Advancement
FLSA STATUS: Exempt
HOURS: 40
TRAVEL REQUIREMENTS: None typically required.
SALARY: $52,000 - $57,000
REPORTS TO: Chief Development Officer
TERRITORY COVERED: Full agency service area
CENTRAL OFFICE: 1519 Gardiner Lane; Louisville KY 40218
SUPERVISORY RESPONSIBILITY: No Direct reports

About Big Brothers Big Sisters of Kentuckiana:

At BBBSKY, we believe all youth achieve their full potential. For over a century, we've created and supported one-to-one mentoring relationships that ignite the power and promise of youth and young adults in our community through mentorship experiences that have a lifelong positive impact. We recognize that while all youth have equal potential, they do not have equal opportunity, and we're committed to changing that through meaningful mentorship.

Position Summary:

The Development Operations Manager owns our CRM strategy and provides the operational backbone for our fundraising success. You'll lead annual giving campaigns, donor stewardship, and data management to drive individual donor growth toward our $500,000+ annual goal. This role combines strategic thinking with hands-on execution, transforming data into actionable insights that deepen donor relationships and support our mission of creating life-changing mentoring relationships.

What You'll Do

Own our CRM strategy by managing comprehensive data entry, developing protocols, conducting cleanup projects, and training team members while ensuring database integrity and seamless third-party integrations Create dashboards and reports that reveal giving trends, inform fundraising strategy, and guide leadership decisions through data analysis and monthly financial reconciliation with our CFO Ensure exceptional donor experience by sending acknowledgments within 48 hours of every gift and crafting stewardship materials that authentically communicate impact Design and execute creative bi-annual appeals and giving day campaigns (Give for Good Louisville, Giving Tuesday) that contribute to our $500,000+ individual giving goal Analyze campaign performance and donor data to continuously improve retention rates, identify new opportunities, and optimize fundraising results Respond to all donor inquiries with professionalism and warmth while maintaining confidentiality and accuracy Collaborate across departments and with external vendors to bring fresh ideas to life and ensure our digital platforms make giving accessible and inspiring

What We're Looking For

Required Qualifications:

Bachelor's degree in Business Administration, Communications, Marketing, or Nonprofit Management (or equivalent experience) 2-3 years of fundraising experience with demonstrated success in donor relationship management 2+ years of hands-on experience with Raiser's Edge CRM platform Valid driver's license and reliable vehicle with state-required insurance Stable internet connection for remote work capabilities

Preferred Qualifications:

Proven experience developing successful annual fund campaigns and donor retention strategies Background in data analysis and reporting within nonprofit environments Knowledge of giving day platforms and peer-to-peer fundraising tools Cross-cultural competency and experience working in diverse communities

Core Competencies We Value

We're seeking someone who makes data-informed decisions, excels at trend analysis, and demonstrates unwavering alignment with our mission to support youth development. You'll thrive in this role if you're results-oriented with a track record of exceeding fundraising targets, solutions-focused when tackling complex data challenges, and skilled at effective communication across diverse stakeholders.

What We Offer

Competitive salary range commensurate with experience Comprehensive health, dental, and vision insurance Flexible hybrid work environment with required weekly office presence Professional development opportunities and ongoing training

Work Environment:

Collaborative, mission-driven team culture Opportunity to make measurable impact on youth outcomes Cross-departmental project collaboration Growth-oriented environment that values innovation and initiative Commitment to work-life balance with flexible scheduling options

Ready to Apply?

Join our team and help create lasting change in young people's lives through strategic fundraising and donor relationship management. We're looking for someone who shares our commitment to youth development and brings both analytical expertise and genuine passion for building meaningful connections.

To apply, please submit your resume and a cover letter explaining how your experience aligns with our mission and this role's requirements.
Big Brothers Big Sisters of Kentuckiana is an Equal Employment Opportunity employer and will not engage in or tolerate unlawful discrimination on account of race, color, religion, sex, citizenship, disability, sexual orientation, gender identity and expression, familial or marital status, pregnancy, age, veteran status, military status, national origin, genetic information, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.