Job Description

The Nebraska Journalism Trust seeks a Development Associate with a customer service mindset to maintain our customer relationship management (CRM) database and support the donors who power our fast-growing nonprofit news organization. This role is an opportunity to help a young nonprofit develop and maintain relationships and systems for long-term sustainability.

Company:

Nebraska Journalism Trust

Location:

Omaha, NE, with flexibility to work remote roughly half your hours as duties allow

Employment Type:

Part Time (15 hours a week; occasional additional hours as needed), Permanent

Department:

Nebraska Journalism Trust

Reports To:

Director of Advancement

RESPONSIBILITIES:

Day-to-day management of the organization's web-based CRM database, ensuring that all information is updated and available in real-time, including the management of automatically recurring gifts, event registrations, and donor recognition preferences Provide exceptional stewardship and customer service on behalf of Nebraska Journalism Trust to donors and subscribers Respond to email and phone inquiries about supporting the organization. Initiate email and phone contact with donors to answer questions and resolve problems Work closely with the Director of Finance to ensure entered gifts are accurate Thank donors in an appropriate and timely manner according to our donor stewardship plan Assist with seasonal campaigns and appeals in collaboration with consultants, vendors, and development team Work on special projects and other duties as assigned

PREFERRED QUALIFICATIONS:

An understanding of the role of journalism in a democratic society, and enthusiasm for the organization's mission: To uncover truth, amplify diverse voices, and enrich life in Nebraska Two years of experience in customer service, nonprofit fundraising, marketing, or communications Excellent written and verbal communication skills Detail-oriented with attention to accuracy Customer-service and solutions-focused mindset when working with colleagues, partners, subscribers and donors Discretion in handling sensitive and confidential information Willingness to adhere to the Trust's ethics policy A bachelor's degree, or progress toward a degree, is preferred but not required

What We Offer

BENEFITS

401(k) retirement plan with company match of 100% of the first 3% of an employee contribution 2 weeks (80 hours) of Paid Time Off (PTO) per year 12 paid holidays per year, with an additional 2 paid floating holidays a year Dedicated professional development budget for employees The opportunity to make a meaningful impact on journalism and democracy in Nebraska A collaborative and mission-driven work environment

Equal Opportunity Statement

The Nebraska Journalism Trust is committed to building an inclusive team that reflects the full diversity of communities throughout Nebraska. Members of traditionally underrepresented communities are encouraged to apply, including people of color, LGBTQ people, and people with disabilities. People with nontraditional educational and career paths are also encouraged to apply.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 15 per week

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Omaha, NE 68102