Job Description

The Operations Coordinator position has many responsibilities and interacts with every department within FCC. This position will consist of Driver Relations responsibilities working at our dispatch window along with Customer Relations responsibilities working with our customers on overages, shortages, damages issues. This position will report to the VP of Operations who will rely on this person to provide reports and other tools to assist with the management of the department.





Essential Duties and Responsibilities:


Manage Detention for both internal and external customers including payroll and billing functions including all
relevant customer database / portal requirements


Other Duties and Responsibilities


Will be required to perform other duties and special projects as requested, directed or assigned by management.

Knowledge, Skills and Abilities:


Exceptional communication skills. Customer Service skills preferred Strong time management and organizational skills with attention to detail. Proficient computer skills including Microsoft Windows or related windows software General knowledge of U.S. geography

Education and/or Experience:


College degree preferred One year of transportation experience preferred One year of customer service experience preferred Transportation, logistics or related course of study helpful

Confidential Data:


Company proprietary and confidential

Training Requirements:


McLeod Software dispatch System Computer aided dispatch system Qualcomm Communication System

Working Conditions and Environment:


General office environment - moderate noise levels No environmental hazards indicated for this classification

Physical Demands:


While performing the duties of this job, the employee is frequently required to sit, talk, listen, walk, stand,
work with their hands and occasionally reach, grab, and bend.
While performing the duties of this job, the employee may be required to lift, carry, and/or move objects weighing
up to 50 pounds, (OS&D Room Duties), as required.


Please either apply online thru the form below, send resume to hr@fcc-inc.com, or call 866-508-2058.



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Application for Employment - Non-Driving