Job Description

Position Summary:

The Operations Coordinator position has many responsibilities and interacts with every department within FCC. This position will consist of Driver Relations responsibilities working at our dispatch window along with Customer Relations responsibilities working with our customers on overages, shortages, damages issues. This position will report to the VP of Operations who will rely on this person to provide reports and other tools to assist with the management of the department.

Essential Duties and Responsibilities:

Manage Detention for both internal and external customers including payroll and billing functions including all relevant customer database / portal requirements

Other Duties and Responsibilities

Will be required to perform other duties and special projects as requested, directed or assigned by management.

Knowledge, Skills and Abilities

Exceptional communication skills. Customer Service skills preferred Strong time management and organizational skills with attention to detail. Proficient computer skills including Microsoft Windows or related windows software General knowledge of U.S. geography

Education and/or Experience

College degree preferred One year of transportation experience preferred One year of customer service experience preferred Transportation, logistics or related course of study helpful
Job Type: Full-time

Work Location: In person