Job Description

Location:

Milford, CT

Lighting Manufacturer, 257 employees.

A growing organization in Milford is seeking a hands-on, proactive Desktop Support Technician to join their onsite IT operations. This role is designed to streamline front-end support and reduce reliance on external deployment resources, with a clear ROI tied to a structured PC replacement schedule and potential project participation




What You'll Do


Perform desktop and laptop installations, replacements, and troubleshooting Assist users and be the front end of the support experience Work and resolve reactive tickets and work on proactive tasks as designated by the business and external IT provider Provide onsite support for end users across Windows and macOS environments Handle basic equipment swaps and front-line technical issues Occasionally support off-hours requests based on QTL's operational needs




What You Bring


3+ years of support experience ideally in a mix of helpdesk situations and onsite roles Familiarity with macOS support and strong windows background Some server familiarity/understanding of IT business concepts. Strong PC hardware/software troubleshooting skills as well as application skills General networking knowledge; certification preferred or planned within first year Ability to work independently and communicate effectively with technical and non-technical staff




Stand outs:

Certifications such as Network+, Comptia A+, Microsoft or other vendor certifications preferred



Server experience desired



365 administration/experience

Ready to apply or refer someone?

This is a strategic hire with long-term impact on QTL's operational efficiency. If you're detail-oriented, tech-savvy, and ready to make a difference, we'd love to hear from you.