Job Description

Job Overview

We are seeking a skilled Desktop Support Technician to provide comprehensive technical support within our organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing computer systems, and ensuring the smooth operation of IT infrastructure. This role requires excellent communication skills, customer service orientation, and a solid understanding of various operating systems and network environments. The Desktop Support Technician plays a critical role in maintaining user productivity and supporting our IT environment.

Duties

Provide technical support to end-users for desktop, laptop, mobile devices, and peripherals. Troubleshoot and resolve software issues related to operating systems (Windows, macOS, Linux) and applications such as Microsoft Office. Manage computer hardware including installation, configuration, maintenance, and upgrades. Assist with network administration tasks including LAN, TCP/IP, DNS, VPN, firewall configurations, and troubleshooting connectivity issues. Support IT infrastructure components such as Active Directory, Microsoft Windows Server, SCCM, BMC Remedy, ServiceNow, and Jira. Perform software deployment and updates using tools like SCCM; manage user accounts and permissions via Active Directory. Maintain documentation of support activities and escalate complex issues to higher-level IT teams when necessary. Assist in maintaining security protocols including firewall settings and network access controls. Support mobile devices and ensure compatibility across various operating systems. Contribute to help desk operations by providing timely responses to user inquiries and incidents.

Qualifications

Proven experience in technical support or desktop support roles with strong knowledge of computer management and troubleshooting. Proficiency with operating systems including Windows (including Windows Server), macOS, and Linux. Familiarity with networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, TCP protocols, and network administration. Experience with IT support tools like SCCM, BMC Remedy, ServiceNow, Jira, Active Directory, and remote management tools. Knowledge of computer hardware components and software troubleshooting techniques. Strong analysis skills with the ability to diagnose complex technical issues efficiently. Excellent communication skills with a customer service-oriented approach to support users effectively. Ability to work independently or as part of a team in a fast-paced environment. This position offers an engaging opportunity for IT professionals eager to apply their skills in a dynamic environment while supporting organizational technology needs effectively.
Job Types: Contract, Temp-to-hire

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Work Location: In person