Job Description

Overview

We are seeking a dedicated and technically proficient Desktop Support Technician to join our IT support team. The successful candidate will be responsible for providing comprehensive technical assistance to end-users, maintaining and troubleshooting desktop and network systems, and ensuring the smooth operation of organisational IT infrastructure. This role offers an excellent opportunity for individuals passionate about IT support and eager to develop their expertise within a dynamic environment.

Duties

Deliver prompt and effective desktop support to users across various operating systems, including Windows and macOS. Troubleshoot hardware issues related to computers, peripherals, and network devices, ensuring minimal downtime. Assist with software troubleshooting, installation, configuration, and updates for applications such as Microsoft Office and specialised enterprise tools. Manage user accounts and permissions using Active Directory, including account creation, modification, and deactivation. Support network connectivity issues involving LAN, VPN, DNS, TCP/IP protocols, firewalls, and related security measures. Maintain and update system documentation using tools like ServiceNow, Jira, or BMC Remedy. Monitor system health using SCCM or equivalent tools; deploy updates and patches as required. Collaborate with network administrators to resolve connectivity issues involving TCP, TCP/IP protocols, LAN configurations, and firewall settings. Assist in the configuration and management of operating systems including Windows Server environments and Linux-based systems. Provide technical support via help desk channels while maintaining excellent customer service standards. Participate in the planning and implementation of system upgrades or migrations to improve organisational efficiency.

Skills

Strong understanding of computer networking principles including LAN, DNS, TCP/IP protocols. Proven experience in desktop support across Windows (including Windows Server) and macOS operating systems. Familiarity with Active Directory management and user account administration. Knowledge of software troubleshooting techniques for common enterprise applications such as Microsoft Office suite. Experience with remote support tools like SCCM or similar deployment systems; familiarity with ServiceNow or Jira for ticket management is advantageous. Ability to configure and troubleshoot network security components such as VPNs and firewalls. Competence in hardware diagnostics and repairs for computers and peripherals. Analytical skills to diagnose complex technical issues efficiently; strong communication skills for clear explanation of solutions to end-users. Understanding of Linux operating systems is desirable but not essential. This position offers an engaging environment where technical expertise is valued alongside excellent customer service skills. The ideal candidate will be proactive in problem-solving whilst demonstrating a keen interest in advancing their IT knowledge within a supportive team setting.
Job Types: Full-time, Contract, Temporary, Temp-to-hire

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Vision insurance
Experience:

Desktop support: 2 years (Preferred) macOS: 2 years (Preferred) IT support: 2 years (Preferred)
Work Location: In person