Job Description

Job Title:

Desktop Support Technician

Location: Des Moines, IA 50319 Onsite

Key Responsibilities:

Provide desktop/laptop/thin client support both desk-side and remotely. Install, patch, and troubleshoot Windows 7/10. Troubleshoot issues with Microsoft 2019 and Office 365 products. Configure and troubleshoot Windows networking (TCP/IP). Escalate issues to next-level support or management as appropriate. Troubleshoot issues with Microsoft Edge and Google Chrome. Provide support using remote tools. Install and troubleshoot a variety of in-house developed and third-party software. Troubleshoot desktop and network printer issues. Support Google Workspace products. Support Apple devices (iPad, iPhone). Understand and support Microsoft Active Directory (client-side). Implement hard drive encryption, preferably using Bitlocker and McAfee. Modify system registry as needed.

Qualifications:

Required Experience:

4 years of experience in PC support (desktop/laptop/thin client). 4 years of experience with Windows 7/10 installation, patching, and troubleshooting. 4 years of experience troubleshooting Microsoft 2019. 4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting. 4 years of experience escalating issues to next-level support/management. 4 years of experience troubleshooting Microsoft Edge and Google Chrome. 4 years of experience providing support with remote tools. 4 years of experience installing and troubleshooting a variety of software. Experience in support of Microsoft Office 365 products. Experience in Apple device support (iPad, iPhone). Thorough understanding of Microsoft Active Directory (client-side). Experience with hard drive encryption, preferably Bitlocker and McAfee.

Desired Experience:

Ability to troubleshoot desktop and network printer issues.


Experience with Google Workspace products.


Ability to modify the system registry.

Education:

Preferred: 4-year degree or equivalent technical study.

Certifications:

Industry certifications (A+, Network+, MCP, etc.)

Communication:

The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.


Required / Desired Skills

Skill Required / Desired Amount of Experience



Industry certification (A+, Network+, MCP, etc) Required 4 Years



4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Required 4 Years



Experienced in PC (desktop/laptop/thin client) support both desk side and remotely Required 4 Years



Windows 7/10 installation, patching, and troubleshooting Required 4 Years



Ability to troubleshoot issues with Microsoft 2019 Required 4 Years



Windows networking TCP/IP Configuration and troubleshooting Required 4 Years



Escalate issues to next level support and or management accordingly Required 4 Years



Ability to troubleshoot issues with Microsoft Edge and Google Chrome Required 4 Years



Demonstrated experience providing support with remote tools Required 4 Years



Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software Required 4 Years



Troubleshoot desktop and network printers issues Required 4 Years



Experienced in Google Workspace products Required 4 Years



xperience in Apple device support (iPad, iPhone) Required 4 Years



Experience with hard drive encryption preference for Bitlocker and McAfee Required 4 Years



Ability to modify system registry Required 4 Years

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