Job Description

Job Overview

We are seeking a skilled Desktop Support Technician to provide comprehensive technical support within our organization. This role involves troubleshooting hardware and software issues, managing computer systems, and ensuring smooth IT operations across various platforms. The ideal candidate will possess strong communication skills and a customer-focused approach to deliver exceptional IT support to end-users. The position offers an opportunity to work with diverse technologies including Windows, macOS, Linux, and network infrastructure, contributing to maintaining a reliable and secure IT environment.

Role requirements:

Assist on a diverse range of support issues requiring ability to identify, evaluate and resolve issues Proactive and self-motivated approach, able to work independently or with team members Team oriented - able to work in, and contribute to, cross functional teams Strong time management skills, ability to prioritize and organize a demanding workload and adapt as needed Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner Excellent communication skills (both written and verbal). Ability to relate with users and explain technical issues in a simple manner Able to learn new applications and become familiar with new hardware quickly, committed to keeping knowledge and skills up to date

Education and Desired Experience (Not Mandate):

1+ years providing end-user technical support preferred A+ Certification preferred Working knowledge of the following technologies: Active Directory Windows XP, 7, and 10 Knowledge of anti-virus / anti-malware programs Microsoft Office suite Building / imaging computers Wiring / Cabling Network technologies Installation and support of wide range of peripherals
This position is integral to maintaining the efficiency of our IT operations through proactive support and problem resolution. We seek motivated individuals committed to delivering high-quality service in a dynamic environment.

Job Type: Contract

Pay: $12.00 - $15.00 per hour

Expected hours: 40 per week

Work Location: In person