Job Description

Firm:

Meaden & Moore is a leading CPA and business consulting firm, recognized for excellence in both the workplace and with our clients. We are a nine-time winner of The Plain Dealer's Top Workplaces, a seven-time recipient of Ohio Magazine's Best Places to Work and consistently ranked among the Top 50 Best of the Best Firms by Inside Public Accounting. These accolades highlight how our firm is managed and reflect our commitment to fostering a supportive and dynamic environment--one that nurtures career growth and provides long-term opportunities for advancement, leadership, and potential ownership.


Since 1919, we have been dedicated to delivering exceptional professional services across accounting, tax, forensic, and consulting disciplines. Our expert team--CPAs, CFEs, CFFs, advisors, and auditors--brings deep expertise, insight, and tailored strategies to help clients navigate complex challenges, enhance business success, and thrive in today's global economy.

Role Summary:

As a Desktop Support Analyst, you'll be a key member of our IT team, empowering colleagues to work efficiently and securely in a hybrid, technology-driven environment. You'll provide hands-on and remote support, champion digital transformation, and help shape the employee technology experience.

Responsibilities:

Serve as a trusted partner for end users, providing responsive support for hardware, software, and connectivity issues--onsite and remotely. Proactively monitor, diagnose, and resolve incidents using modern ITSM tools and automation platforms. Maintain and optimize device and software inventories, leveraging cloud-based asset management and analytics. Collaborate with IT and business teams to streamline onboarding, device deployment, and lifecycle management. Support a diverse range of devices (PCs, Macs, tablets, mobile, peripherals) and ensure seamless integration with cloud services, collaboration platforms, and enterprise applications. Document solutions, best practices, and knowledge articles to enable self-service and continuous improvement. Participate in technology evaluations, pilot programs, and recommend innovative solutions to enhance productivity and security. Contribute to IT projects, including system upgrades, migrations, and digital workplace initiatives. Ensure compliance with security, privacy, and accessibility standards. Provide after-hours support as part of a rotating on-call schedule to maintain business continuity.

Qualifications:

Passion for technology and a growth mindset--staying current with IT trends, cloud solutions, and digital workplace tools. Strong communication and collaboration skills, with a focus on delivering exceptional customer experiences. Ability to work independently and as part of a cross-functional team in a fast-paced, agile environment. Experience supporting Windows, macOS, and mobile platforms; certifications (CompTIA, Microsoft, Apple, or HDI) are a plus. Familiarity with cloud productivity suites (Microsoft 365, Google Workspace), endpoint management, and cybersecurity best practices. Organizational skills and attention to detail for managing multiple priorities and projects. Associate or bachelor's degree in Information Technology or related field, or equivalent experience. 3+ years in IT support or a similar role.

Work Environment & Flexibility:

Hybrid work options available; occasional travel to company sites may be required. Ability to lift and move equipment as needed. Willingness to adapt to changing business needs, including extended hours during peak periods.

Our Commitment to Diversity and Inclusion:

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.


We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Compensation and Benefits:

Determining actual compensation relies on many factors including individual candidate experience, qualifications, and comparable benchmarks. Base compensation for this role typically ranges between $31 and $34 an hour. Additionally, we offer discretionary year-end bonuses to supplement your compensation package.


We also offer a comprehensive benefits package that includes your choice of medical programs, generous PTO and holidays, 401k matching, profit sharing, various perks, and several bonus opportunities.