Job Description

Stage, provision, and deploy IT machines to end users following best business practices Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment Follow appropriate KB articles Manage workload via ticketing software Prioritize and complete work in a group and independently with minimal supervision Communicate technical information to non-technical audiences Inventory management of IT assets including asset auditing Diagnose and troubleshoot hardware and software issues on desktops, laptops, and peripheral devices. Perform thorough hardware and software testing to identify the root cause of technical problems. Repair and replace faulty components, such as motherboards, hard drives, memory modules, power supplies, and peripherals. Install, configure, and upgrade operating systems, drivers, and software applications. Conduct preventive maintenance tasks to optimize computer performance and minimize downtime. Ensure compliance with company policies and industry standards while handling sensitive customer data. Keep detailed records of repairs, parts used, and services performed in the ticketing or inventory management system. Provide accurate estimates for repair costs and timelines to customers or internal stakeholders. Collaborate with other technicians and team members to share knowledge, troubleshoot complex issues, and identify process improvements. Stay up to date with the latest technology trends and industry advancements to provide effective solutions and recommendations. Assist in the preparation and deployment of computer systems for new hires or equipment upgrades. Maintain a clean and organized work area, following safety protocols and best practices.

Requirements

Excellent organizational skills Ability to maintain composure while handling challenging, dynamic, rapid-response support +1 years onsite or helpdesk support or equivalent experience Maintain neat and professional work area and appearance in compliance with site policies Demonstrate a high level of professionalism and strong personal interaction skills Maintain valid driver"s license Ability to pass standard panel drug screening and background check Adhere to assigned shift schedule High school diploma or equivalent; technical certifications or relevant coursework in computer hardware/software are a plus. Proven experience as a PC technician, computer repair technician, or similar role. Strong knowledge of computer hardware, software, and operating systems, including Windows and Mac platforms. Proficient in diagnosing and resolving hardware and software issues, including networking problems. Experience in assembling, disassembling, and upgrading desktops and laptops. Familiarity with common diagnostic tools and software, such as hardware testers, diagnostic utilities, and imaging software. Basic understanding of computer networking concepts, protocols, and configurations. Excellent problem-solving skills with a keen attention to detail. Effective verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals. Ability to work independently and manage multiple tasks while meeting deadlines. Customer-focused mindset with a strong commitment to delivering exceptional service. Familiarity with ticketing or inventory management systems is preferred. Physical ability to lift and move computer equipment, including monitors and towers up to 50 lbs. Experience with multiple shipping providers and their respective shipping software
Job Type: Contract

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance
Work Location: In person