Job Description

Job Posting Title Desk Clerk I - full time

Agency 566 DEPARTMENT OF TOURISM AND RECREATION

Supervisory Organization Quartz Mountain

Job Posting End Date (Continuous if Blank)
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time Full time

Job Type Regular

Compensation The Oklahoma Tourism and Recreation Department\xe2\x80\x99s (OTRD) mission is to advance the exceptional quality of life in Oklahoma by preserving, maintaining, and promoting our natural assets and cultural amenities.

OTRD is seeking a full-time Desk Clerk at Quartz Mountain State Park in Lone Wolf, OK. OTRD provides matching contributions to employees\xe2\x80\x99 retirement plans, 11 holidays, 15 days of annual, and 15 days of sick leave per year. OTRD also offers a comprehensive benefits package, including a benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. The hourly wage for this position is $15.00.


DEFINITION:
Under general direction, greets arriving guests, checks guests in an out of accommodations, assigns rooms, takes reservations and provides information about facilities.

EXAMPLES OF WORK PERFORMED:

• Answers telephones, takes messages and provides information about lodge facilities.
• Checks guests into accommodations, assigns rooms and establishes guest accounts.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects for charges, processes credit card vouchers and closes guest accounts.
• Reconciles and balances shift accounts.
• Receives walk-in and phone-in reservation requests.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports and other documents under general direction using various office equipment and software programs.
• Performs other duties as assigned.

KNOWLEDGE AND SKILLS:
Knowledge of basic arithmetic and basic accounting procedures. Knowledge of computers and Microsoft Suite, including Work, Excel, PowerPoint and Outlook. Knowledge of front desk procedures and lodge facilities. Must possess excellent customer service skills, be able to satisfactorily deal with the public (both in person and over the phone) and resolve minor complaints.

EDUCATION AND EXPERIENCE:
High school graduate.
OR
One (1) year of experience at a hotel front desk, or a customer service related position.

Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on \'Find Jobs-Internal State of Oklahoma\'.