Job Description

Posting Details



Interviews are anticipated to be conducted within two weeks of closing date.



This job posting may be used to fill multiple vacancies.



The New Mexico Health Care Authority (HCA) is a state agency that provides comprehensive, accessible, and high-quality health care services to New Mexico residents. The agency is responsible for managing key services such as Medicaid, SNAP, TANF, and LIHEAP, ensuring uninterrupted support and care for New Mexicans.



Our Vision



Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.



Our Mission



We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.



Our Goals



Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.



Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.



Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.



Build the best team in state government by supporting employees' continuous growth and wellness.



Why does the job exist?



The New Mexico Health Care Authority was launched on July 1, 2024. This groundbreaking development is the result of merging the New Mexico Human Services Department (HSD), the State Employee Benefits team from the General Services Department (GSD), and the Developmental Disabilities Supports Division (DDSD) and Division of Health Improvement (DHI) from the New Mexico Department of Health, and the Health Care Affordability Fund (HCAF) from the Office of Superintendent of Insurance (OSI). The State Health Benefits (SHB) Bureau provides comprehensive medical, prescription, dental, vision, life, and other benefits to more than 60,000 state and local government employees throughout New Mexico.

The SHB Deputy Programs Director will:

Strengthen executive and operational leadership within the Bureau by managing the implementation of core initiatives across all divisions;



Improve internal coordination among benefits administration, policy, contracts, and member services units by overseeing cross-functional workflows;



Ensure consistent execution and the timely delivery of strategic priorities, allowing the Program Director to focus on legislative, inter-agency, and long-term policy work;



Enhance daily program oversight and organizational agility.



How does it get done?

The SHB Deputy Programs Director is responsible for:

Strategic Execution and Program Oversight;



Leading the implementation of high-priority initiatives across the Bureau to ensure alignment with strategic objectives and policy goals;



Translating executive priorities into coordinated action plans across program areas and monitoring the progress toward deliverables;



Ensuring the timely and effective execution of core initiatives by managing dependencies, removing barriers, and reinforcing accountability;



Vendor Oversight and Contract Management;



Directly supervising the staff responsible for vendor oversight, including health plan administrators, eligibility and enrollment vendors, and wellness contractors;



Ensuring that vendor performance aligns with contract terms, regulatory requirements, and service expectations;



Monitoring vendor reporting, conducting performance reviews, and leading the resolution of escalated vendor issues;



Working with the Deputy Administrative Director to guide procurement planning contracts.



Who are the customers?



State and local government employees and their dependents who rely on State Health Benefits for their coverage needs.



Ideal Candidate



State and local government employees and their dependents who rely on State Health Benefits for their coverage needs.



Minimum Qualification



Bachelor's Degree in a relevant field of study from an accredited college or university and eight (8) years of professional level experience with a tactical impact directly related to the purpose of the position defined by the agency at the time of recruitment. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling twelve (12) years may substitute for the required education and experience.

Employment Requirements



Must possess and maintain a valid Driver's License.



Must obtain a Defensive Driving Certificate.

Working Conditions



Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.

Supplemental Information



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Agency Contact Information:

Alex Rodriguez, (505) 538-5184. Email



For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.



Bargaining Unit Position



This position is not covered by a collective bargaining agreement.