Job Description

Description:

Atlantic Federal Credit Union is seeking a Deposit Operations Lead where you'll collaborate closely with our Vice President of Operations to ensure our department aligns seamlessly with ARFCU's strategic objectives. This pivotal role involves standardizing processes to enhance service delivery to our Atlantic members and staff.


This role ensures the efficient delivery of Deposit Operations services through standardized processes that support both Atlantic members and staff. The Deposit Operations team's primary mission is to assist front-line sales staff in providing accounts, deposit, IRA, and digital banking services.


As Deposit Operations Lead, you will coach and guide Specialists on daily activities, promoting prompt, accurate, and friendly service while maintaining compliance with corporate policies. You'll assign tasks, coordinate workflows, resolve complex member issues, manage special projects, and assist with periodic reporting to keep operations running smoothly.

Key Responsibilities:

Leadership & Coaching

: Guide and mentor Deposit Operation Specialists to ensure efficient, friendly service and policy adherence.

Operational Excellence

: Standardize processes to enhance delivery of Account, Deposit, IRA, and Digital Banking services.

Issue Resolution

: Handle escalated issues with precision and professionalism, ensuring member satisfaction.

Compliance & Training

: Implement training programs and ensure regulatory compliance in partnership with our Compliance Department.

Quality Control

: Conduct rigorous quality checks and propose enhancements for efficiency and quality improvements.

Why Join Us?

Collaborative Culture

: Work with a dynamic team focused on innovation and service excellence.

Professional Growth

: Engage in ongoing development and cross-training opportunities.

Impactful Work

: Contribute to shaping a department that serves our members with exceptional care.

If you're ready to take the lead and make a significant impact, we encourage you to apply!


Atlantic Federal Credit Union is an Equal Opportunity Employer.


Requirements:
3-5 years of similar or related experience within a financial institution. Previous deposit operations experience. Previous experience coaching/leader teams preferred. * Superior written/verbal communication.