Job Description

Gateway Oral and Maxillofacial Surgeons of St. Louis, P.C. is seeking an enthusiastic and motivated individual to join our dental team as an oral surgery receptionist / administrative assistant. The successful candidate will be responsible for providing excellent customer service to patients, answering phones, scheduling appointments, verifying insurance, and facilitating patient flow. RESPONSIBILITIES PHONES

• Answer phones (scheduling appointments, answering patients\xe2\x80\x99 questions, triaging calls to appropriate office/person as needed
• Confirm appointments & retrieves VM messages from main phone lines(s)
• Transfer phones and phone calls to other office personnel as appropriate
• Make calls (patients, referring offices, etc.), take and forward messages for doctors and staff as needed

RECEPTION

• Greet patients with a welcoming demeanor
• Check-in and register patients
• Correct, add and/or update patient information as needed
• Scan documents (licenses, medical cards, etc.)
• Ensure all consents and other documents are signed and scanned into medical record
• Retrieve referrals
• Confirm appointments
• Enter charges and post payments to patients\xe2\x80\x99 account. Collect co-pays and deductibles as required and give receipts.
• Create treatment plans and discuss with patients.
• Prepare daily deposits
• Daily reconciliation of appointments, charges, and payments

INSURANCE

• Collect insurance information from patients
• Verify insurance benefits, estimate copay, and go over with patients
• File insurance claims electronically with attachments
• Enter insurance payments and understand how to read an EOB
• Follow-up on past due claims and send appeals

GENERAL

• Must always represent the practice in a professional, pleasant, and cooperative manner
• Must be able to handle multiple deadlines and task assignments comfortably and efficiently
• Must be able to work both independently and cooperatively in team settings
• Other duties and tasks, as assigned
• Good mathematical aptitude to prepare deposit slips, end of the day summaries, and other related daily financial transactions
• Maintain regular attendance and adhere to assigned work schedule and office policies
• Adheres to all HIPAA privacy and OSHA safety standards

REQUIREMENTS

• Organized, motivated, committed, and self-directed
• Proficient in MS Office products and general familiarity with practice management systems. WINOMS experience is a plus.
• Must be detail oriented to maintain good financial practices, account balances, and financial reporting
• Must be flexible and understand that job duties may change from time to time
• Must demonstrate excellent verbal and written communication skills
• Professional, mature demeanor \xe2\x80\x93 with the ability to work with a variety of personalities

QUALIFICATIONS

• Preferred: at least one year of experience in a phone/front desk position in an oral surgery office. Will consider 1 years in a phone/front desk position in a dental office for the right candidate.
• High school diploma or equivalent

SALARY: COMMENSURATE WITH EXERIENCE Job Type: Full-time Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Dental: 1 year (Required)

Work Location: In person

• Health insurance