Job Description

Job Summary

We are seeking a dynamic and compassionate Dental Assistant/Receptionist to join our vibrant dental practice. This multifaceted role combines clinical support with front desk responsibilities, ensuring a seamless patient experience from appointment scheduling to treatment. The ideal candidate will be energetic, detail-oriented, and possess excellent communication skills, ready to contribute to a positive and efficient dental environment. This paid position offers an exciting opportunity to grow within a supportive team dedicated to delivering exceptional dental care.

Responsibilities

Greet patients warmly upon arrival, verify insurance information, and assist with patient check-in and check-out procedures. Schedule appointments efficiently using dental practice management software such as Eaglesoft or Dentrix, managing multi-line phone systems with professionalism and courtesy. Collect patient information, update medical and dental histories, and review documentation for accuracy and completeness. Assist the dentist during procedures by preparing instruments, taking x-rays, and ensuring patient comfort throughout treatment sessions. Maintain accurate dental records by documenting treatment details, coding procedures with CPT (Current Procedural Terminology), ICD (International Classification of Diseases) codes, and ensuring compliance with HIPAA regulations. Verify insurance benefits, process claims using Meditech or similar EMR (Electronic Medical Records) systems like eClinicalWorks or Athenahealth, and follow up on outstanding payments through medical collection processes. Manage administrative tasks including filing medical records, handling correspondence, and performing clerical duties such as typing reports and updating patient files. Ensure the clinic's compliance with health information management standards by reviewing documentation for accuracy and completeness. Support office management activities such as inventory control of dental supplies, maintaining cleanliness of clinical areas, and assisting in billing and medical coding activities related to Medicare or other insurance providers. Provide exceptional patient service by addressing inquiries via phone etiquette, managing patient intake efficiently, and fostering a welcoming environment.

Skills

Strong knowledge of dental terminology, medical terminology, ICD-10/ICD-9 coding, CPT coding, and medical billing procedures. Proficiency in EMR systems such as Eaglesoft, Dentrix, Meditech, eClinicalWorks, or Athenahealth; experience with health information management is highly desirable. Familiarity with insurance verification processes including Medicare and other third-party payers. Excellent computer skills including Microsoft Office suite (Word, Excel), typing (10-key), and familiarity with office management software. Ability to handle multi-line phone systems effectively while demonstrating professional phone etiquette. Experience with medical administrative support tasks such as filing, documentation review, scheduling appointments, and managing medical records. Knowledge of HIPAA regulations to ensure patient confidentiality and data security at all times. Bilingual abilities are a plus to serve diverse patient populations effectively. Prior clinic or dental office experience is preferred; familiarity with dental terminology such as care plans is advantageous. Strong organizational skills combined with attention to detail for accurate documentation review and medical coding activities. Join our team where your energy fuels our mission to provide outstanding dental care! We value proactive professionals who thrive in fast-paced environments and are committed to making every patient visit positive and memorable. This is more than just a job -- it's an opportunity to grow your career in a supportive setting that recognizes your contributions every step of the way!
Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Health insurance Paid time off Vision insurance
Work Location: In person