Job Description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.



Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

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At Regions, the Default Solutions Supervisor oversees the day-to-day operations of a team of non-exempt associates within Default Solutions. This role is responsible for associates performing work related to resolving delinquent/charged off accounts through the process of Bankruptcy, Repossession, Remarketing, Litigation or Collection Agency to minimize company losses and maximize recoveries.



Primary Responsibilities

Plans, directs, supervises, and evaluates workflow to meet operational requirements, recommends improvements, and monitors performance standards

Oversees the daily application of organizational policies and procedures that drives performance and promotes the Default Solutions culture

Oversees processes related to delinquency resolution, charge off recovery, third-party collections, documentation management to include activities through bankruptcy, repossession, remarketing, and litigation

Tracks and coaches team member performance

Hires, coaches, and takes corrective action of associates

Ensures team is trained and adheres to policies and procedures

Assists with escalated customer accounts or complex delinquency cases



This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.



Requirements

Bachelor's degree and one (1) year of collections experience with bankruptcy, repossession, remarketing, litigation, third party collections, call center, banking or related experience

Or High School Diploma or GED and five (5) years of collections experience with bankruptcy, repossession, remarketing, litigation, third party collections, call center, banking or related experience



Preferences

Bachelor's degree

Collections experience

Prior leadership/supervisory experience



Skills and Competencies

Ability to research, analyze data and derive facts

Ability to supervise and manage a team

Ability to work in a fast-paced production environment

Ability to work under pressure and meet deadlines

Excellent customer service skills

Excellent organizational skills

Good problem-solving skills

Knowledge of regulations applicable to collections

Proficient in Microsoft Office Suite

Strong written and verbal communication skills



Position Type Full time



Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.



The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$49,760.70 USD

Median:

$65,890.00 USD

Incentive Pay Plans:

This job is not incentive eligible.



Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.



Paid Vacation/Sick Time



401K with Company Match



Medical, Dental and Vision Benefits



Disability Benefits



Health Savings Account



Flexible Spending Account



Life Insurance



Parental Leave



Employee Assistance Program



Associate Volunteer Program



Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.



https://www.regions.com/about-regions/welcome-portal/benefits



Location Details Riverchase Complex North Building

Location:

Hoover, Alabama



Equal Opportunity Employer/including Disabled/Veterans



Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.