Job Description

Description:

Overview: The mission of Listerhill Credit Union is to be a financial cooperative focused on improving the lives, including financial health, in the community. In 1952, seven Reynolds Metals employees deposited $5 each with the idea of starting a credit union that was member-owned and member-focused. We serve multiple counties throughout northwest Alabama and south-central Tennessee with a full line of financial solutions. We aspire to reach the highest standards for our core values: Innovation, Excellence, Passion, Integrity, and Community.


The Role: Your efforts and ultimate successes should be measurable and recognizable as you strive daily within LCU's vision: "to value people over profit, proactively seek improvement, work passionately, exceed expectations, and make our community a better place". As a Debt Recovery Specialist, you will be working with accounts that have already been charged off or determined to be bad debt. You will be making decisions on which accounts to settle and for how much, which accounts to send to small claims court and file suit, when to file wage garnishments, and more.


What you will do:

Manage a dynamic bad debt & small claims portfolio Work in a results-focused environment, geared toward recovering bad debt and mitigating loss; demonstrate a measurable drive and focus on resolving bad debt accounts. Proactively contact members regarding charged off loans and shares. Ensure timely contact to resolve accounts. Demonstrate an ability to understand and execute credit union policies and procedures. Interact in a way that avoids abusive, unfair, or deceptive practices and ensure collection activity is within credit union policy and all relevant regulations Use discretion to determine appropriate collection action Use discretion to determine appropriate settlements Recurring travel to attend court for small claims hearings File and manage wage garnishments and bank levies Investigative ability to locate bad debt collection opportunities Make outbound collection calls, texts, and letters to bad debt accounts Receive inbound calls from bad debt accounts Interface with attorneys and debt management companies when appropriate Perform other duties as assigned

Requirements:

Qualifications:

High School Diploma Three to five years of collections experience Must be able to work under stressful situations and work tactfully with the membership Ability to problem solve and think critically when needed Strong ability to communicate well verbally and in writing Commitment to LCU's Mission Statement and Core Values Must successfully complete appropriate LCU assessments

This is not a complete statement of all duties and responsibilities comprising this position.

Listerhill Credit Union is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state of local law.