Job Description


: This position is in Customer Service field, who works under general supervision in responding to customer calls for Shipping and Receiving. Resolves moderately complex inquiries, collects and analyzes customer data to determine properly update SAP. Escalates complex issues to Experienced Customer Facing CSRs. Primary Responsibilities:

  • Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
  • Uses organization and product knowledge to address more difficult inquiries and provide follow up.
  • Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed.
  • Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services.
  • Performs duties related to overall customer service.
  • Serves as customer interface on product status and delivery.
  • Consistently documents customer service needs to identify patterns and maintain quality.
Preferred Experience:
  • Former experience in Aerospace
  • SAP
Job Type: Contract Pay: $13.00 - $16.00 per hour Schedule:
  • 8 hour shift
Education:
  • High school or equivalent (Required)
Experience:
  • Data entry: 2 years (Required)
  • SAP: 2 years (Required)
  • Customer service: 2 years (Required)
Work Location: In person

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Job Detail

  • Job Id
    JD4354292
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Wichita, KS 67209, United States
  • Education
    Not mentioned