Job Description

Location:

White River Junction, Vermont, 72 South Main Street

Work Hours:

Monday - Friday, 8 am - 4 pm

About Us:

ARIS Solutions is more than a workplace - it's a community dedicated to financial excellence and employee well-being. We enable our agency partners to focus on providing quality support to individuals with disabilities and veterans by managing their administrative and financial work. We believe that everyone should be able to stay in their own homes and choose their own care providers.

About the role:

The role of the EVV Team Validation Specialist is to perform quality control review of data to ensure reliability and validity between electronic visits and timesheets submitted for in-scope programs to determine which timesheets are ready for entry and which need follow up.

What you will do:

Timesheet Processing

+ Review submitted timesheets for missing/incorrect information, etc.
+ Review submitted timesheets based on State, Federal and program guidelines
+ Work with Customer Service/ Data Entry team to resolve errors/issues uncovered with submitted timesheets
Technical Service/Customer Service + Provide customer service to employers and employees related to visit verification
+ Perform daily review of EVV-related reports to determine potential issues with incomplete/unverified visits to be able to assist employers before payment issues occur
+ Assist EVV Customer Service team in employer outreach to proactively verify incomplete visits before issues occur with timesheets
+ Provide technical assistance and telephonic training around basic end user issues (login issues, password, reset, verifying visits, etc.)
+ Provide customer service and technical assistance to assist users to assist with eTimesheet issues for in-scope users related to updating information across systems
+ Provide technical assistance and training to coworkers regarding the State's EVV solution
Support + Provides any additional support to Customer Service or other departments within ARIS Solutions as needed
+ Other duties as assigned

What you bring:

High School Diploma (or Equivalent), Associate Preferred 3 Years Data Entry or equivalent experience Proficient knowledge of Microsoft Office Programs (e.g. Word, Outlook, Excel)

Additional Requirements:

Time-management skills High level Attention to detail Ability to adapt to customized software system

Benefits & Perks:

Comprehensive benefits starting the 1st of the month following hire, including medical, dental, vision, and disability coverage. Generous retirement plan with up to 5% employer match after one year. Tuition assistance, wellness programs, and volunteer opportunities. * Paid time off, including 12 holidays per year.