Job Description

Data Center Operations Technician:

Should be a dedicated named resource, since this is a DC environment, and access will be restricted to named resources Follow the customer policies and holidays and have direct reporting to Program Manager Work hours would be 9 X 5 with on-call availability Should be involved in the future transformation work that is planned. Hardware Replacement (Considering Hardware replacement done by Vendor) Backup & Archive Tape Movement. Handling of Switches and Routers Handling of any standalone devices that are available in the DataCentre. Provide support for Asset Manager by doing Physical Asset Verifications periodically. Overall Knowledge on all the Data Centre infrastructure (servers, switches, routers, VMs, etc.) The role will be involved in support of a highly critical production environment and will be engaged in ensuring uninterrupted Data Center services. Manage the utilization of Data Center facilities, including space, power, and cooling infrastructure to ensure the Normal Operations of all Managed Compute Devices Ethernet/Fiber Cable Swapping or checking the Cable connectivity Configuring Network Card, KVM, or DRAC / RIB /ILO Hardware Troubleshooting, upgrades, or replacements. Insert CD ROM on Physical Server/Devices Experience of working within a Service environment and technical teams of IT experts Ability to interact with customers so as to ensure that the service is flexible, efficient, and responsive Checking power status at site/device Looking at the LEDs to identify any alarms Hard reboot for the devices Racking / de-racking equipment or Decommissioning of any hardware Manage the utilization of environmental equipment (including Data Center UPS, power systems, and backup generators), perform all systems preventive maintenance Responsible for the physical security of all Data Center facility and equipment Enough expertise to identify and recommend changes/improvements to the process and infrastructure design. Providing emergency intervention in ITIL lifecycle processes Incident and Problem management to provide 2nd / 3rd level support in response to Major Incidents. Experience of working within a Service environment and technical teams of IT experts Experience of being able to highlight issues and solutions Ability to interact with customers so as to ensure that the service is flexible, efficient, and responsive 24x7 On-Call rotation
Pay: $40,000.00 - $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Opportunities for advancement Paid training Tuition reimbursement Vision insurance
Work Location: In person