Job Description

Please note this is a Hybrid Position. 2 days in office / 3 days remote.

Reporting to the VP of Data Center Ops - Programs, the Technical Program Manager will be focused on supporting critical programs that drive productivity and efficiency in field operations to include training, reporting, performance analysis, and program development.

Duties

• Provide analytics and recommendations on the placement of new field operations personnel to include systems training and operational qualifications.
• Drive definition, development and implementation of service delivery, maintenance, quality control, and safety process changes aimed at driving field operations productivity and effectiveness.
• Provide user support and training for key field operations tools and processes.
• Lead change management activities for field operations initiatives.
• Assist in troubleshooting and resolving process and system issues that inhibit field operations productivity.
• Develop expertise in service delivery best practices, maintenance and repair performance, quality control, and safety from both an internal perspective and a customer perspective.
• Participate in departmental steering meetings.
• Attend service delivery and maintenance activities to review and assess best practices. Gather, document and share best practices departmentally. Drive necessary changes to systems based on process improvements.
• Analyze and share departmental reporting results to identify and prioritize productivity inhibitors in the field; partner with the Continuous Improvement team to address productivity issues that span multiple organizations. Leverage Lean Six Sigma principles to provide immediate process improvement solutions contained within field operations.
• Develop, implement, and score various drill scenarios used in training site personnel

Requirements

Knowledge, Skills & Abilities:

• Excellent written and verbal communication skills
• Ability to manage the implementation of cross company programs
• Ability to manage external vendors
• Ability to handle a multitude of tasks and work well in stressful situations.
• Ability to develop and facilitate executive level presentations
• Adept at selecting and implementing tools and dashboards to enhance tracking of performance
• Ability to develop service delivery, maintenance, quality control, and safety tools and deliver effective training for a growing field operations organization
• Budget management
• Project management
• Team Player
• Successful collaborations with engineering, procurement, and IT to drive operational excellence

Education/Experience:

• Minimum of 8 years\xe2\x80\x99 experience in a data center operations related field
• Minimum of 8 years\xe2\x80\x99 experience in project/program management
• Bachelor\xe2\x80\x99s degree from an accredited college or university
• Knowledge of the data center, internet and telecommunications industries
• Experience working with various field operations enablement/productivity software applications
• Performance of field training, including formal and non-formal, drills and tabletops preferred

Travel:

• Expected up to 50%

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Compensation

Compensation for this role includes a base wage between $95,000 - $120,000 and will vary based on experience. This role is also eligible for an annual bonus and equity, based upon both individual and company performance.

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits!

• Medical and Vision coverage through Cigna Heath Care
• Telemedicine through MDLive
• Dental Insurance through Delta Dental
• Life Insurance and Short-Term & Long-term Disability Insurance fully paid by the company
• Voluntary coverage benefits for Life and AD&D, Critical Illness, Accident Coverage, and Hospital Indemnity
• Medical and Dependent Care Flexible Spending Account (FSA) Plans and Health Saving Account (HSA) Plans
• 401(k) retirement savings plan with a generous company contribution
• Discretionary Annual Bonus and Equity Incentive Plan
• 15 days of Flextime
• 11 paid Company Holidays and Floating Holidays
• School Visitation and Elder Care Paid Time
• Parental Leave
• Free parking or a company contribution toward a public transit pass

Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we\xe2\x80\x99re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to .

CoreSite