Job Description

JLL empowers you to shape a brighter way

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Pay:

$65,000 - $90,000 / year

Schedule:

M - F; 9a - 5:30p

Location:

Remote

What this job involves:

The Data Visualization & Operations Analyst serves as the central reporting and analytics resource supporting both REF and Soft Admin within the TikTok Americas portfolio. This position enhances the existing data reporting framework by automating dashboards, validating data accuracy, and developing meaningful visual insights that drive compliance, preventive maintenance, and operational excellence. Working primarily within Lark Base, Corrigo, Azara, and Excel/Larksheet, you will transform raw data into actionable intelligence--empowering leadership with visibility into SLA performance, preventive maintenance compliance, and predictive operational trends. This role offers a unique opportunity to impact operations across both hard and soft services while developing cutting-edge analytics capabilities that directly contribute to JLL's operational excellence and client success.

What your day-to-day will look like:

Design, build, and maintain interactive dashboards in Lark Base to track KPI, CPI, and SLA performance for both REF and Admin departments Extract, clean, and organize data from Corrigo, client ticketing systems, and Azara to develop unified operational views and automated reporting templates Validate Corrigo data weekly to ensure all preventive and reactive work orders are tracked and closed within SLA requirements Consolidate data from janitorial, pest control, event, and landscaping vendors to create comprehensive Admin-side performance dashboards Conduct monthly data integrity audits across multiple platforms to ensure consistency, accuracy, and compliance with client requirements Prepare executive summaries with visualized key findings and recommendations to support MBR, QBR submissions, and strategic decision-making Collaborate with Regional Engineering Program Managers, FMs, and client partners to provide data-driven insights that guide proactive maintenance and operational improvements

Required Qualifications:

2+ years of work experience in data analytics Advanced proficiency in Excel and Larksheet including formulas, pivot tables, conditional logic, and macros Experience building dashboards in Lark Base, Azara, or similar data visualization platforms Familiarity with CMMS systems (Corrigo preferred) and client-side ticketing systems Strong understanding of KPI/SLA management, compliance tracking, and predictive maintenance analytics Analytical mindset with exceptional attention to data accuracy and presentation quality Excellent communication and visualization skills with ability to translate complex data into compelling narratives for executive audiences Demonstrated problem-solving abilities and capacity to manage competing priorities across multiple departments

Preferred Qualifications:

Experience in facility management or real estate operations environment Knowledge of preventive maintenance strategies and CAPEX forecasting methodologies Background in business intelligence tools or advanced analytics platforms Understanding of vendor management and performance tracking systems Experience with automated reporting and dashboard refresh processes Familiarity with TikTok or similar technology client operational requirements Project management experience supporting cross-functional teams and initiatives Bachelor's degree in a quantitative field such as Business, Statistics, Mathematics, Analytics, Econometrics or Data Science and Information Management

Estimated compensation for this position:

66,000.00 - 74,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Chicago, IL
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.


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