Position Title
Data Analysis Manager, Operations VoC
Location
This position is available to Virginia residents as Richmond, Virginia in-office applicants or Lynchburg, Virginia in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.
Your Role
This is a new role reporting to the Operations Sr. Director Data Analysi, the Data Analysis Manager of Operations VoC will be a proactive, strategic thought leader, leading the strategy, launch and execution of adaptable and responsive Voice of Customer Program that serves as early warning signs and helps to identify functional improvement opportunities within Operations.
Data Analysis Manager of Operations VoC will be instrumental in establishing communication channels that provides deep insights obtained through customer feedback and support identifying/facilitating actionable business results. This individual will work closely with Operations leaders, Market Research leaders, Technology, and other GNW support functions across the organization to bring the voice of the customer into strategy creation and operational execution
They will also manage identifying, recommending, and resolving root causes to improve overall customer satisfactions measurements
What You Will Be Doing
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