Job Description

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Chill Staff

Location: Dairy Queen



Reports To: Shift Leader / Assistant Manager / General Manager


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Position Summary:

The Chill Staff team member is responsible for preparing and serving high-quality Dairy Queen treat products, including soft-serve, Blizzards, sundaes, and other desserts. This position ensures treat orders are prepared efficiently and accurately, while maintaining a clean, safe, and welcoming environment in accordance with company standards and health regulations. The ideal candidate is friendly, detail-oriented, and thrives in a fast-paced, team-focused environment.



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Key Responsibilities:

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Treat Preparation & Service:

Prepare and assemble treat items quickly and accurately in accordance with Dairy Queen recipes and brand standards. Ensure all products meet company quality, appearance, and portion standards before being served. Maintain awareness of customer needs and deliver exceptional service with a positive, helpful attitude.
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Equipment & Safety:

Operate and maintain chill equipment (including softserve machines, mixers, etc.) safely and in compliance with health and safety guidelines. Perform regular cleaning and sanitizing of equipment and tools used in treat preparation.
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Cleanliness & Organization:

Maintain cleanliness and organization of the chill station and all frontofhouse areas. Complete assigned prep work and ensure the chill station is stocked with necessary items for each shift. Follow product rotation procedures to minimize waste and ensure freshness.
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General Restaurant Duties:

Participate in daily cleaning tasks including mopping, sweeping, trash removal, restocking supplies, and maintaining restroom cleanliness. Assist with parking lot pickup, freezer organization, and other facility upkeep as needed. Follow the PRIDE checklist to ensure chill station standards are met at all times.
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Teamwork & Communication:

Work collaboratively with coworkers and managers to ensure smooth shift operations and quality guest experiences. Communicate clearly and respectfully with other team members to ensure accurate order preparation. Promptly report any equipment issues, customer concerns, or unusual situations to a supervisor.
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Customer Interaction:

Actively engage with customers in a friendly and professional manner. Support the promotion and sampling of treat items when appropriate.

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Qualifications & Requirements:

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Required:

Ability to work efficiently in a highvolume, fastpaced environment. Excellent communication and customer service skills. Strong attention to cleanliness, organization, and product presentation. Ability to stand for long periods and move quickly throughout the shift. Willingness to follow all food handling, safety, and sanitation procedures.
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Preferred:

Previous experience in food service or quickservice restaurant (QSR) environments is a plus, but not required.

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Physical Requirements:

Must be able to lift and carry up to 50 pounds (e.g., cases of food or supplies) up to 10 times during a sixhour shift. Frequent standing, walking, bending, lifting, and reaching required. Must be able to work in varying temperature conditions (kitchen, freezer, outdoor areas). Must be able to move swiftly in the service area, potentially serving up to 40 customers per hour. Ability to read order monitors, recall product contents, and effectively communicate with team members.

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Key Attributes:

Friendly, teamoriented, and servicefocused. Maintains proper personal hygiene, a professional appearance, and a positive attitude. Dependable, punctual, and committed to excellence.
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About C & H Holdings

Teton Group, LLC, is the leading Dairy Queen franchising operator across Idaho and Utah. Teton Group, LLC, operates franchise locations for Dairy Queen in a number of states in the country.