Job Description

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Position Summary:

The Cake Decorator is responsible for creating, assembling, and decorating high-quality Dairy Queen cakes in accordance with company standards and customer specifications. This includes the preparation of soft serve and Blizzard cakes, use of various decorating techniques and tools, and maintaining proper stock levels of decorated and ready-to-decorate cakes. The ideal candidate is creative, detail-oriented, and able to perform in a fast-paced environment while providing exceptional customer service.



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Key Responsibilities:

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Cake Preparation & Decoration:

Prepare, assemble, and decorate cakes according to customer orders and Dairy Queen specifications. Use various decorating tools including icing, gel, piping, airbrush, edible images, decorating kits, and lettering to meet customer expectations. Ensure all products meet established quality, safety, and presentation standards.
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Inventory & Display Management:

Maintain adequate stock of decorated cakes, including seasonal and promotional varieties. Ensure all cakes are attractively displayed in the freezer case, fully stocked at all times. Execute proper product rotation to ensure freshness.
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Customer Service:

Take custom cake orders accurately and professionally, ensuring timely fulfillment. Interact with customers in a friendly and attentive manner, offering samples and promoting cake offerings. Collaborate with frontofhouse team members to support overall guest satisfaction.
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Sanitation & Food Safety:

Maintain cleanliness and organization of the cake decorating area and all related equipment. Follow all health, safety, and sanitation guidelines, including the PRIDE checklist and local health regulations. Safely handle raw and finished products, ensuring proper storage and temperature control.
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Teamwork & Communication:

Communicate effectively with team members and management regarding order volume, inventory needs, and guest feedback. Support restaurant cleanliness and operations by assisting with general cleaning, stocking, and maintenance duties as needed.
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Additional Duties:

Assist with backofhouse operations or other positions as needed to support restaurant flow. Report all significant issues or concerns to management promptly. Perform other duties as assigned by management.

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Qualifications & Requirements:

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Required:

Strong cake decorating skills including lettering, piping, airbrushing, floral and character designs. Ability to follow visual instructions and replicate cake designs accurately. Excellent customer service and interpersonal communication skills. Must be detailoriented, creative, and dependable. Ability to stand for long periods and lift up to 50 pounds. Willingness to work in varying temperature environments (freezers, kitchens). Must adhere to all food safety and hygiene standards.
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Preferred:

Cake decorator certification or formal decorating training is strongly preferred. Portfolio showcasing past cake decorating work (may be required at the interview). Prior experience in food service, bakery, or cake decorating roles.
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About C & H Holdings

Teton Group, LLC, is the leading Dairy Queen franchising operator across Idaho and Utah. Teton Group, LLC, operates franchise locations for Dairy Queen in a number of states in the country.