Job Description

Launch your professional journey with First Marketing Solutions Inc as a Customer Support Trainee in the Inland Empire, build lasting relationships and deliver consistent support across community activations.

As an Entry Level Wireless Customer Support Trainee, you will maintain customer satisfaction throughout the service lifecycle while supporting our community initiative. Through our development program, you will gain expertise in account management and customer support protocols, enabling you to deliver exceptional service during targeted engagements.

We are a strategic partner of choice for innovative telecommunication brands. We are dedicated to driving growth, mastering the customer experience, and building relationships based on results. We don't just aim for success; we engineer it.

What We Are About

Teamwork is our competitive advantage.

We foster an environment where professional growth meets personal excellence, enabling every member to make tangible contributions to our campaign's victory. Collaboration is the engine of our innovation.

What Will I Be Doing as a Customer Support Trainee?

Support customer onboarding and account activation at scheduled outreach events, ensuring a smooth and efficient enrollment experience. Address service-related questions and resolve client concerns promptly using structured workflows and mobile tools. Coordinate with internal teams to ensure timely fulfillment of customer needs, including plan selection, device support, and activation status. Maintain accurate records of customer interactions, service activations, and outreach outcomes using CRM platforms. Contribute to daily team briefings and strategy sessions focused on improving customer retention, satisfaction, and outreach performance.

What Do I Need to Bring to the Table as an Entry Level Customer Support Trainee?

High school diploma or GED required; coursework in communications, business, or wireless technology is a plus. Experience in wireless outreach, mobile enrollment, or event-based service preferred; campaign support or structured fieldwork also considered. Strong verbal communication skills with the ability to explain service features, pricing, and benefits clearly in public settings. Reliable, detail-oriented, and consistent in processing enrollments, maintaining records, and supporting event logistics. Motivated to expand wireless access through structured outreach and community-based service delivery.
Job Type: Full-time

Projected Total Compensation: $3,200.00 - $4,800.00 per month

Benefits:

401(k) Professional development assistance
Work Location: In person