Job Description

Part-Time Customer Support Specialist / Receptionist - Automotive Dealership

Join the Hertrich Family of Dealerships and Grow with Us!

Are you passionate about customer service and thrive in a fast-paced environment? Do you want to work for a company that values integrity, teamwork, and community impact? If so, we want you to join our team!

Position Overview:

Hertrich Family of Automobile Dealerships is looking for a Part-Time Customer Support Specialist / Receptionist to help drive our customer service excellence while supporting our expanding business. This position offers opportunities for growth and the chance to make a real impact in our dealership environment.

Why Choose Hertrich Family of Dealerships?

Competitive pay and benefits 401(k) plan with employer match Employee purchase discounts Opportunities for career advancement in a dynamic, entrepreneurial company

Key Responsibilities:

Answer and manage a multi-line phone system efficiently Greet and assist customers professionally, both in-person and over the phone Process cash and credit card transactions accurately and quickly Handle customer agreements, service tickets, and dealer exchanges using a computer system Perform general office tasks including filing, inventory management, and other duties as needed by the Office Manager

What We're Looking For:

Strong communication skills, both verbal and written Friendly and professional demeanor, whether in-person or on the phone Comfortable using computers and basic office systems A solid work ethic and dedication to excellence High school diploma or GED (required) Availability to work some evenings and Saturdays

About Us:

Hertrich Family of Dealerships proudly represents 24 dealerships, 13 collision centers, and 19 automotive brands across the Delmarva Peninsula and beyond. For over three generations, the Hertrich family has been committed to supporting the communities we serve, working with over 90 local organizations and charities. We are a world-class team with a strong entrepreneurial culture. We focus on integrity, accountability, and excellence in everything we do.

We Are Committed to Diversity:

Hertrich is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are also committed to maintaining a drug-free workplace.

Ready to Join Our Team?

If you're a dedicated and enthusiastic individual who enjoys working with customers and wants to be part of a growing, mission-driven company, we encourage you to apply today!