Job Description

Join the Team Behind the World's Leading Class Management Software!

Who We Are

At

iClassPro

, we're more than just a software company -- we're on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.


Our class management platform powers

thousands of youth activity centers worldwide

, helping them run more efficiently, grow their revenue, and achieve long-term success. We're proud to have earned a spot on the

Inc. 5000 list of fastest-growing private companies

for three years running: 2023, 2024, and 2025!

What Drives Us

Our

Core Values

aren't just words on a wall -- they guide everything we do and who we hire:

Commitment to Excellence

Commitment to Customer Service

Solutions-Focused Thinking

Teamwork and Collaboration

Taking Ownership

What You Will Do

Responding to

customer inquiries

via phone, email, and live chat in a friendly and timely manner

Troubleshooting

issues and guiding customers through product features and solutions

Resolving concerns

efficiently while ensuring c

ustomer satisfaction

Collaborating

with internal teams to tackle more complex support cases

Accurately documenting

customer interactions and maintaining detailed records Work a consistent late shift of

Sunday - Thursday

from

3:00pm to Midnight

.

What You Bring

A

genuine passion

for delivering

outstanding customer service

2+ years of experience

in a customer support role Excellent verbal and written

communication skills

Strong problem-solving

abilities, especially in technical situations Ability to stay calm, empathetic, and

professional under pressure

Great a

ttention to detail

and solid

organizational skills

Experience using CRM

or help desk platforms (a plus)

What We Bring

We believe in taking care of our people.

Generous PTO

because work-life balance matters

Comprehensive health benefits

including medical, dental, vision, and more!

401(k) contribution

to help you plan for your future

Fun company events

that connect our team

Career growth opportunities

in a thriving, purpose-driven company

We want to set you up for success from Day One. That's why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.


All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit

Culture Index

once you have submitted the application.


iClassPro is an Equal Opportunity Employer.


Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.

E-Verify

is used to verify authorization to work in the U.S.