Job Description

We are looking for a Customer Support Representative in the Enid, Tonkawa, Woodward and Coalgate areas, to be a part of our team! You will be assisting customers with internet and LAN issues, along with billing and sales related tasks, over the phone and via email. If you are someone looking to get your foot in the door in an IT-related or customer service related field, this is a perfect opportunity for you!

Looking for the following:
Friendly and Personable
Ability to problem solve
Ability to work well both as a team and on your own
Eagerness to learn new skills

Responsibilities:
Perform intermediate network troubleshooting over the phone and via email

Maintain a level head in a sometimes stressful environment

Display good customer service and soft skills

Qualifications:

A good understanding of home networking and familiar with common consumer router brands and interfaces, any certifications are a definite plus

Must be up to date on tech trends and familiar with common household technical devices (phones, computers, game consoles, smart TVs, content streaming devices)

High School diploma

Qualify on pre-employment assessments

Must be 18 or older

Must pass a background check and drug test

Must be willing to work in a cubicle in an office space

Must be willing to work a sometimes flexible schedule, including weekends

Job Type: Full-time

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person