Job Description

Job Overview

We are looking to add an outstanding person to our Customer Support team who can deliver excellent customer service and is excited to help us grow.

About our Company: WatchMeGrow is the leading provider of secure streaming video camera systems to the childcare industry. We focus on providing exemplary customer service and building a collaborative team environment.

About our Team: Our team members all share a positive attitude, problem solving abilities and patience, enabling them to provide excellent customer service even during fast-paced shifts. Our culture, plus continuous opportunities for growth, have resulted in an industry-low turnover rate. This is a rare job opening, so don't miss out!

A Day in the Life as a Customer Support Representative: As the first point of contact for our customers, you'll be the friendly voice and problem-solver they turn to when they need help. Your day will include answering questions by phone and email, listening carefully to understand customer concerns, and walking them through solutions step by step. You'll open and document support tickets to ensure every issue is tracked, and escalate them to the right team members when additional expertise is needed. You'll also play an important role in welcoming and supporting new customers, helping them feel confident and comfortable as they learn our system.

Qualifications:

Customer Support Experience

Working knowledge of office equipment (postage machine, printers, etc.) (not required)

Multi-Line Phone Experience

Excellent Oral and Written communication

Excellent typing skills (65+ wpm)

Basic Computer Knowledge using Microsoft Office Suite

Experience using browser-based database (not required, but preferred)

A desire to learn our company's product and support our clients

A great personality!

Bonus Preferred Qualifications:

Bilingual in Spanish Experience in the Early Childhood Education world
Requirements:

- Reliable transportation

- Availability to work 40 hours per week on our afternoon shift (10:30am - 7:00pm)

- All applicants must successfully complete background screening and drug testing.

If you are interested in working for our amazing company, please submit your resume and cover letter with the heading "Customer Support Representative - (insert your name)"

Principals only. Recruiters, please don't contact this job poster.

Pay: $36,000.00 - $41,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Vision insurance
Work Location: In person