Job Description

Looking for a versatile position that will keep you moving. As an in-office Customer Support Coordinator, you will enhance the e-commerce customer service experience by providing support to our customers and supporting our remote customer service agents. Your responsibilities include providing product troubleshooting, handling escalated issues, ensuring timely and effective resolution of customer inquiries, providing additional email and phone coverage, handling and processing additional customer-related transactions such as refunds, exchanges, and other administrative tasks to ensure accuracy and customer satisfaction. You will work closely with other departments to streamline processes and improve customer satisfaction. This position is for anyone who is willing to learn and be part of a team. We will train you for this position.

How We're Different:

We are dedicated to achieving a higher standard of excellence for our business and our customers. Every team member plays a crucial role in this mission by delivering exceptional customer experiences and fostering a friendly, respectful, and supportive work environment. Our company offers paid training, values work-life balance, promotes a family-supportive culture, and maintains a no-nonsense work environment.

We are seeking a dedicated and ethical individual to make a meaningful contribution to our organization. If you possess raw talent, a strong work ethic, and a desire to grow, we encourage you to apply! We are willing to train the right candidate for this position.

Key Responsibilities:

Issue Resolution Assistance:

Helping team members handle complex or escalated customer issues that they may struggle to resolve independently, ensuring timely and effective resolution.

Customer Interaction:

Engage with customers directly when necessary to address and resolve significant concerns or issues.

Conflict Mediation:

Helping team members manage and resolve conflicts with customers diplomatically to maintain positive relationships and customer satisfaction.

Team Support:

Support customer service representatives, providing guidance, product troubleshooting and general in-office support.

Issue Resolution Assistance:

Helping team members handle complex or escalated customer issues that they may struggle to resolve independently, ensuring timely and effective resolution.

Guidance on Best Practices:

Providing support and direction on handling various customer scenarios, including difficult or sensitive situations, to maintain high service standards.

Product Troubleshooting:

Assisting team members with diagnosing and resolving technical issues or product-related problems that customers encounter, ensuring accurate and effective solutions.

Additional Coverage Support:

Providing the team with additional email and phone coverage support as needed, particularly during peak times or when staff members are unavailable.

Transaction Processing:

Handling and processing additional customer-related transactions such as refunds, exchanges, and other administrative tasks to ensure accuracy and customer satisfaction.

Interdepartmental Support:

Assisting other departments as needed to support company-wide objectives and improve overall operations.

Requirements:

Communication Skills:

Excellent verbal and written communication abilities to effectively interact with customers and team members, and be comfortable talking to customers on the phone.

Problem-Solving Skills:

Strong analytical and problem-solving skills to diagnose and resolve complex customer issues and product-related problems.

Customer Service Expertise:

Good understanding of customer service principles and practices, with the ability to handle difficult situations and maintain high satisfaction levels.

Organizational Skills:

Excellent organizational abilities to manage multiple tasks, prioritize effectively, and maintain attention to detail.

Conflict Resolution:

Ability to mediate and resolve conflicts between customers and team members diplomatically and professionally.

Empathy:

Genuine empathy and understanding towards customers to provide compassionate and personalized support.

Administrative Skills:

Experience in handling administrative tasks such as processing transactions, managing documentation, and coordinating with other departments.

Composure Under Pressure:

Ability to remain calm and focused during busy periods or high-pressure situations to maintain effective service and decision-making.

About the Company:

Commerce Innovations Group, LLC is a full service partner for companies that focus on e-commerce dedicated to enhancing sexual well-being through a wide range of carefully selected products. Our extensive inventory includes sexual health products, personal lubricants, educational resources, and wellness devices, all designed to support and improve intimate health. We prioritize customer satisfaction by offering discreet shipping, secure payment options, and expert guidance to help individuals make informed choices. We are committed to promoting sexual health and empowerment through safe, effective, and accessible products. As a member of our team, you'll play a crucial role in ensuring customer satisfaction through discreet shipping, secure payment options, and expert guidance. Help us promote sexual health and empowerment by applying now to be part of our innovative and supportive team!

Work Environment:

Our growing team is hard working, easy going, and fun. We are dedicated to building a successful company and providing our retail clients with the best shopping experience. You will be expected to handle the responsibility of being a member of a team where everyone is juggling many tasks, but the work is fun, interesting, and satisfying. Your work will have a strong impact on the success of our company.

Location:

We are located right off of Exit 4 in Nashua, NH

Compensation/Job Type:

Starting at $19 - $21 /hour (Compensation is commensurate with experience) Job Type: Full-Time 40 Hrs/Week Earned Sick Time Earned Vacation Time Employee Health/Vision/Dental (50/50) Paid Holidays

How to apply:

Resume submissions must be in .pdf format. Please be sure to include your email & phone number on your resume
Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person