Job Description

Let's keep this simple.

If you're the kind of person who actually enjoys helping people, knows how to explain things clearly, and doesn't panic when the inbox fills up -- this might be your kind of role.

We're looking for a

Customer Support Associate

to join our team full-time. You'll be talking to customers, solving everyday problems, and making sure people leave conversations feeling heard and helped.

It's not sales. It's not scripts on repeat. It's real support, done properly.

What the Job Really Looks Like

Most days, you'll be:

Answering customer questions by phone, email, or chat Explaining processes, next steps, or solutions in plain language Fixing straightforward issues and escalating the tricky ones Updating customer records so nothing gets missed Working with teammates to keep things running smoothly
Some conversations are quick. Some take more patience. All of them matter.

You'll Do Well Here If You...

Communicate clearly and don't mind talking to people all day Stay calm when things get busy Can juggle a few systems without losing focus Actually care about doing a good job Show up on time and follow through
Customer service, call center, or support experience is helpful -- but not required. If you're willing to learn, we're happy to train you.

What You Can Expect From Us

Full-time hours with consistency Competitive pay Paid training and onboarding A supportive team that answers questions instead of judging A role that's stable, straightforward, and has room to grow
Why This Role Exists

Customers need real people who listen. We need someone who takes that seriously. If that sounds like you, you'll fit right in.

Interested?

If you're looking for a full-time

Customer Support Associate

role that's human, honest, and actually manageable, we'd like to hear from you.

Apply today -- we're reviewing applications now.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

401(k) Flexible schedule Health insurance Paid time off
Work Location: In person