Job Description

This is a 100% remote full-time position working 8:00 am to 5:00pm CST

Zubie, an affiliate of Reynolds and Reynolds, is seeking a Customer Success Manager to join our growing team. As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our valued customers. This role is responsible for managing a dedicated book of business, focusing on onboarding new clients, maintaining account health, conducting business reviews, driving renewals and expansions, and gathering testimonials. This role requires strong communication, customer empathy, problem-solving, and excellent relationship-building skills.

Responsibilities will include, but are not limited to:

Manage customer onboarding, drive adoption, support retention efforts, and assist with renewals and account growth opportunities Build strong, trust-based relationships with customers to understand their needs and ensure satisfaction Support account plans by identifying opportunities, addressing risks, and ensuring alignment with customer goals Monitor customer health metrics and use CRM tools to inform decisions and track progress toward success goals Partner with sales, product, and marketing teams to address customer needs and improve the overall experience
Your compensation will be a base pay of $70,000 with an additional total compensation earning potential of $100k

Requirements

:

3-5 years of experience in account management or customer success required Relevant industry experience in automotive fleet, rental, or telematics preferred College degree preferred Bilingual in Spanish preferred Proficiency in Zendesk, Intercom, and/or Hubspot Experience in delivering web-based training for customers via phone, Zoom, or email Excellent communication and relationship building skills Strong project management and prioritization skills Proficient in MS Office products
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Job Type: Full-time

Base Pay: From $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Paid training Referral program Vision insurance Volunteer time off Work from home
Work Location: Remote