Job Description

Company Details


RAKA Rentals is expanding its footprint in the Midwest Region and we're looking for top talent to grow and serve our customer base. At RAKA Rentals, we believe that authentic relationships are the driving force of our success...we value the relationship over the transaction. This personalized approach gives us an opportunity to serve the local communities that we live and operate in by providing tailored equipment rental solutions.


Position Overview


The Customer Success Associate (CSA) at RAKA Rentals - The Cat Rental Store is responsible for supporting customer retention and ensuring a positive overall experience by responding to equipment-related inquiries through email, phone, or chat. This role involves delivering exceptional service, building strong relationships with customers and the sales team, identifying opportunities for cross-selling and upselling, and recommending strategies to enhance the customer journey. The CSA also plays a key role in ensuring RAKA Rentals- The Cat Rental Store consistently provides world-class service and effortless resolutions to all customer concerns.


If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@rakagrp.com or 402-891-7555.


PRIMARY JOB DUTIES:


Provide friendly, solution-oriented interactions with customers by understanding their needs and offering informed guidance on equipment, availability, and rental options Deliver excellent customer service by responding promptly to requests and prioritizing effective resolution of customer concerns Gather accurate and complete information for rental reservations to ensure consistency in every transaction Contact existing customers to renew expiring contracts in coordination with outside sales representatives Maintain and update rate agreements for all assigned accounts Share feedback with the sales team regarding customer rate suggestions, equipment usage trends, and invoicing requirements Manage the inside sales process including qualification, presentation, and closure to generate new revenue opportunities Demonstrate strong organizational skills and a proven ability to follow through on tasks and commitments Set clear goals and develop actionable strategies to achieve them Build strong relationships with customers while efficiently handling a high volume of transactions Communicate customer feedback, issues, and concerns effectively to relevant internal teams Quickly learn the full range of available products and confidently make recommendations to customers
POSITION REQUIREMENTS:
(REQUIRED/PREFERRED)


Demonstrated strength in solution-based selling and relationship management Equipment industry knowledge is preferred Minimum of three years in a customer support role Ability to work in a fast-paced environment with competing priorities, shifting focus as needed to meet organizational demands while showing agility and adaptability Strong working knowledge of PC and internet-based applications Excellent written and verbal communication skills, including the ability to deliver presentations that connect solutions to business value
About RAKA


BENEFITS:


Medical (and FSA/HSA plans), Dental, Vision Insurances
Paid Vacation and Holidays
Company-paid Basic Life Insurance
Supplemental Term Life Insurance
401(k) with Profit Sharing
Tuition Reimbursement and In-house Training Dept.
Paid Military Leave
Short and Long-Term Disability
Safety Glasses and Boot Program


ABOUT RAKA RENTALS:


The RAKA Rentals business model was forged to serve the growth in our local communities. We begin with a customer experience that values the partnership over the transaction. Our personalized approach to developing relationships allows RAKA Rentals to provide tailored equipment rental solutions to those who strengthen our communities.


RAKA Rentals is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RAKA Rentals shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.


* The job duties listed in this job posting do not constitute a complete and exclusive list. RAKA further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.