Job Description

Summary:

ASI seeks a full-time Customer Success Analyst. This position is salaried and works on-site Monday through Friday 8:00AM - 5:00PM. Occasional overtime and weekend hours may be assigned. The candidate will serve as a point of contact for all support aspects with customers, sales representatives, and implementation team members.

Key Responsibilities

Provide front-line support to customers by answering inbound support calls and resolving software-related questions in a timely and professional manner.

Accurately identify, document, and troubleshoot issues reported by users of ASI/ABS software.

Research and deliver solutions or guide customers in proper software usage via phone, remote desktop tools, and ticketing systems.

Maintain accurate, timely documentation of customer interactions and case resolutions using internal support tools.

Collaborate with internal departments to escalate complex issues and ensure timely resolution.

Log into remote servers and use system tools to shadow customer sessions for enhanced troubleshooting.

Build strong relationships with customers and internal stakeholders to support ongoing service excellence.

Conduct basic on-site training for new customers or during implementation engagements.

Stay current on ASI/ABS software features, updates, and best practices through continuous learning.

Perform other duties as assigned by management.

Key Expectations

Deliver high-quality customer service consistently, both over the phone and in person.

Demonstrate ownership of customer issues, following through to resolution and ensuring satisfaction.

Uphold a high level of professionalism, empathy, and patience in all customer interactions.

Maintain a working knowledge of ASI/ABS software products, services, and relevant banking concepts.

Effectively manage a high volume of tickets and calls within a fast-paced support environment.

Proactively contribute to a team culture centered on collaboration, accountability, and customer success.

Qualifications & Experience:

Excellent communication skills, including strong writing, reporting and business correspondence.

Strong mathematical skills.

Will Require telephone communication skills.

Customer Service skills which include being courteous, professional and patient.

Excellent problem-solving skills.

Strong attention to detail.

Strong basic computer skills, Windows OS, and Microsoft Office products.

Ability to work in a support team environment.

Banking or Financial industry experience is preferred but not required.

Valid driver's license with a favorable driving history strongly preferred.

Education:

Bachelor's degree in Business, Finance or Economics or a related field

preferred

but

not required.

Hours:

Monday through Friday

Travels:

Ability to travel ~20% required.

Occasional travel required for on-site training or customer visits.

Valid driver's license with a favorable driving history.

Pay Range:

42k-52k/ Non-Exempt

ASI encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process. We thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position. ASI is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veterans' status.

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

401(k) 401(k) 4% Match 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Retirement plan Tuition reimbursement Vision insurance
Language:

English (Required)
Ability to Commute:

Lincoln, NE 68512 (Required)
Ability to Relocate:

Lincoln, NE 68512: Relocate before starting work (Required)
Work Location: In person