Job Description

Job ID REF50664O-744000087971715 Date posted 10/14/2025 Location Illinois Category Customer Service
Customer Solutions Leader- Asset Management
Company Description
About Veolia North America
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Position Purpose:
The Customer Solutions Lead plays a critical role in the Municipal Water Contract Operations (MWCO) Growth organization. This position bridges technical expertise with client engagement, helping design and package compelling, coherent, and competitive offers that reflect Veolia's "Professional Operations" standard of excellence. By combining a deep understanding of municipal utility operations with a consultative, client-first mindset, the Customer Solutions Lead will translate client needs into structured solutions that drive sustainable growth for Veolia and lasting impact for our partners.
At Veolia, you will be part of a global leader in resource management, committed to building sustainable communities. As a Customer Solutions Lead, you will sit at the intersection of strategy, technical excellence, and client partnership - shaping how cities deliver essential water services for the future.
Primary Duties/Responsibilities:
Client Engagement & Solution Design

• Act as a trusted advisor to municipal clients, uncovering operational, financial, and strategic needs through dialogue and field engagement.
• Collaborate with business developers to shape client-centric solutions that align with Veolia's Professional Operations value proposition.
• Lead the development of tailored solution roadmaps, painting the partnership journey for clients over time.

Offer Structuring & Packaging

• Translate client needs into structured, market-ready offers with clear scope, KPIs, resourcing, and business models.
• Partner with Technical Solutions colleagues to ensure offers are comprehensive, executable, and competitive.
• Support proposal teams and client meetings by articulating the value story and positioning Veolia as a partner of choice.

Innovation & Growth

• Identify opportunities to incorporate new technologies, business models, and operational innovations into client offers.
• Maintain awareness of industry trends, competitor positioning, and emerging client needs.
• Contribute to Veolia's growth machine by continuously refining and standardizing offers for scalability.

Internal Collaboration

• Mentor and support business developers in incorporating solutions into sales engagements.
• Share best practices and contribute to building an offer library for MWCO.

Qualifications
Education/Experience/Background:

• Bachelor's and/or advanced degree in Engineering (civil, mechanical, environmental, or process), Environmental Science, Business Administration or related field required.
• Minimum 8-12 years of experience in municipal utility operations, consulting, or water/wastewater services.
• Prior client-facing experience in technical solutions, technical business consulting, or strategic advisory roles.
• Track record of successfully developing and delivering client solutions in a technical services or infrastructure context.

Knowledge/Skills/Abilities:

• Strong technical background in water/wastewater operations, asset management, or municipal utility consulting.
• Strong business acumen including financial literacy, strategic thinking, structured problem-solving, and experience with developing business cases and KPIs.
• Proven ability to structure and package differentiating service offerings for clients.
• Consultative, client-centered communication: active listening, translating needs into solutions.
• Strategic thinker with the ability to connect big-picture vision to actionable plans.
• Collaborative and influential, comfortable working across technical, commercial, and client-facing teams.
• Strong presentation and storytelling skills to paint compelling solution narratives.

Required Certification/Licenses/Training:

• Valid Driver's license and safe driving record.
• Engineering and/or Operator Certification or other equivalent confirmation of technical qualifications is highly valued.

Physical Requirements:
Regular travel is to be expected for client engagement and new business.
Additional Information
Pay Range: $130000 to $190000 Per Year.
Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Save for Later Job ID REF50664O-744000087971715 Date posted 14/10/2025 Localisation Oakbrook Terrace, Illinois Job Customer Service Contract type Standard
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