Job Description

Job Overview

Join our dynamic team as a Customer Service/Sales Representative, where your enthusiasm and communication skills will drive exceptional client experiences and growth. In this role, you will serve as the frontline ambassador for our company, engaging with diverse customers via phone and in person. Your ability to provide outstanding customer support while actively promoting our products and services will be key to your success. This paid position offers a vibrant environment where your multilingual abilities, sales, and passion for helping others will shine. Weekends are required and multiple shifts are offered.

Duties

Greet customers warmly and professionally, establishing a positive rapport to foster trust and loyalty Handle inbound customer inquiries with clarity and confidence, providing accurate information about products, services, and policies Conduct outbound calls to follow up with clients, promote new offerings, and gather feedback to enhance service delivery Assist customers with their needs by offering tailored solutions and upselling relevant products or services to meet their goals Process transactions accurately, including cash handling and payment processing, maintaining integrity and attention to detail Demonstrate excellent phone etiquette and communication skills during all interactions to ensure a professional customer experience Collaborate with team members to resolve issues promptly, ensuring high levels of customer satisfaction and retention Maintain a clean and organized workspace Analyze customer feedback and call data to identify trends and suggest improvements for service quality

Skills

Multilingual proficiency in English plus additional languages enhances communication with diverse clientele Strong sales skills with the ability to identify opportunities and persuade customers effectively Excellent customer support skills combined with active listening to understand client needs thoroughly Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with strong computer skills for data management Experience in outbound calling or call center environments is preferred but not required; enthusiasm for learning is essential Demonstrated call center experience or customer service background that emphasizes professionalism and patience Analysis skills to interpret customer data, feedback, or call metrics for continuous improvement Attention to detail in data entry tasks such as updating client records or processing transactions accurately Good phone etiquette coupled with clear communication skills for effective interactions across multiple channels Ability to handle cash transactions responsibly while maintaining accuracy during busy periods
This role is ideal for motivated individuals eager to develop their sales expertise while delivering top-tier customer service. We value energetic team players who thrive in fast-paced environments and are committed to making every customer interaction positive. Join us today--where your talents will help shape memorable experiences for our clients!

Job Type: Part-time

Pay: $13.00 per hour

Expected hours: 18 - 30 per week

Work Location: In person