Customer Service/member Services Representative
Cockeysville, MD 21030, United States
Job Description
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Fast-paced medical call center in Baltimore County is seeking experienced, highly motivated, hard working employees to join our Customer Service team. Full-time call center position. Excellent salary and benefits, including health, vision, and dental insurance, short-term disability, life insurance, and matching 401K. Call Center Position Overview
- Verify patient\xe2\x80\x99s insurance information.
- Answer and route incoming calls to appropriate personnel.
- Record and relay messages.
- Inform patients of routine appointments.
- Arrange transportation for patients, when needed.
- Conduct outreach as necessary to patients and the general public.
- Organize mailings.
- Other duties as assigned.
- High school diploma required.
- Oral and written communication skills.
- Ability to multitask.
- Excellent organizational skills.
- Ability to work independently with little supervision and in group setting.
- Ability to problem solve and troubleshoot issues.
- Must be able to effectively communicate via phone, email, and face to face with the general public, peers, and patients.
- Ability to work in a fast-paced, high-intensity call center environment.
- Proficient in time management and data entry.
- Minimum typing speed of 40 WPM.
- Strong communication and problem-solving skills.
- Professionalism and phone etiquette.
- Positive attitude at all times.
- Able to work effectively within a call center team environment.
- Experience with Microsoft Word, Excel, and Access.
- Full time, required in-office hours Monday through Friday 8:45am to 6pm.
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Monday to Friday
- Call center
- In-person
- Are you available to work required in-office hours Monday-Friday 8:45am-6:00pm (one hour lunch)?
- Health insurance
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Job Detail
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Job IdJD4252806
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCockeysville, MD 21030, United States
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EducationNot mentioned