Job Description

Customer Service/Dispatcher

At Howald Heating, Air Conditioning and Plumbing, we're more than just a workplace. We're a family. As a family-owned and operated business with decades of experience in the industry, we take pride in creating a supportive, fun, and welcoming environment where people love to come to work.


We are currently looking to add a

Customer Service/Dispatcher

to our Team!

Job Summary:

Taking inbound calls and making outbound calls while assisting customers with scheduling and general inquiries. Maintaining the HVAC Technicians' and Plumbers' daily schedules and dispatching as appointments are completed. Schedule return trips with customers for parts, etc. Maintains customer database with current information. Clear and concise communications with department managers and employees, including keeping customers updated on company schedule and requested lead-times. This position also sells maintenance agreements over the phone.

Pay: -

$20.00/hr.-$26.00/hr.-Depending on Experience (Additional Spiff Opportunities)

Work Hours:

Monday-Friday, 7:30am - 5pm (staggered start/end times, but availability needed)

Benefits:

Health Insurance Dental Insurance Vision Insurance Health Savings Account Simple IRA matching (401k) Company Paid Life Insurance Company Paid Short-Term Disability Options for Long-Term Disability Options for Supplemental Insurance PTO 2 personal Days Paid Holidays Referral program Weekly Spiff Opportunities Annual Bonus program

Requirements:

1+ years Customer Service 1+ year Dispatching preferred (not required) Advanced customer service skills Ability to multi-task Highly Organized Professional phone skills Advanced Computer skills ProjectSchedule Coordinating experience recommended (not required) Follow policies and procedures

Qualifications Desired

:

HVAC/Plumbing experience Service Titan experience Geographical knowledge of service area is a plus Knowledge of industry recommended but not required Excellent verbal skills Strong interpersonal skills Energetic personality Able to work independently and on a team * Detail-oriented