Job Description

Position Summary

We're seeking a highly organized, tech-savvy individual to handle customer service and assist with picking, packing, and shipping customer orders. The ideal candidate is friendly, detail-oriented, and proactive in finding ways to make processes faster and more efficient -- especially through the use of AI tools.

Key Responsibilities

Customer Service (Approx. 50%)

Respond to customer emails promptly and professionally Resolve order issues (address changes, returns, exchanges, etc.) Track and follow up on open customer inquiries Communicate with warehouse and fulfillment teams Maintain high customer satisfaction and brand professionalism

Implement and utilize AI tools

(automations, chatbots, canned responses) to improve response time and accuracy

Proactively look for ways to expedite customer interactions

and streamline communication

Warehouse Picking, Packing, Shipping (Approx. 50%)

Responsibilities

Pick products from inventory to fulfill customer orders

Requirements

Ability to lift up to 40-50 lbs Ability to stand, bend, and move for extended periods Reliable attendance and punctuality Strong attention to detail and accuracy Ability to work in a team environment No previous warehouse experience required; training provided Pack orders securely and accurately for shipment Prepare and label packages for shipping (UPS, FedEx, USPS, etc.) Maintain a clean and organized work area Assist with restocking shelves and inventory management Follow all safety guidelines and warehouse procedures

Qualifications

Excellent written and verbal communication skills Strong organizational and multitasking abilities Positive attitude and problem-solving mindset Tech-savvy with interest in AI and automation tools Experience with Shopify, Gorgias, ShipHero, or QuickBooks is a plus Prior customer service or administrative experience preferred

About Us

We're a fast-growing lifestyle brand built around the outdoors, hard work, and quality products. Whether it's jerky, apparel, or gear, our goal is simple -- deliver products our customers love and back it with world-class service.

Job Type: Full-time

Base Pay: From $20.00 per hour

Benefits:

Flexible schedule
Experience:

Customer Service : 1 year (Required) Warehouse: 1 year (Preferred)
Ability to Commute:

Valley, NE 68064 (Preferred)
Ability to Relocate:

Valley, NE 68064: Relocate before starting work (Preferred)
Work Location: In person