Job Description

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.



Shall demonstrate leadership and commitment with respect to the quality management system by:



(a) promoting the use of the process approach and risk-based thinking



(b) engaging, directing and supporting persons to contribute to the effectiveness of the quality management system requirements



(c) promoting improvement



Responsible for the ongoing education/training of Customer Service Representative. Work is of a highly confidential nature.



Assists Patient Relationship Manager with accessing the quality of the performance of Customer Service Representative.



Maintains knowledge of governmental and commercial insurance requirements. Works closely with the Patient Relationship Manager to ensure staff is educated as the rules and regulations change.



Provides a status to management on any problematic system, training, or staffing issues.



Provides technical/clerical back-up to staff when indicated by department needs and as time and priorities permit, as well as stepping in when needed for difficult customers. Works in staffing during periods of excessive backlog.



Assists with any duties assigned by Management.

Work Schedule:

80 hours bi-weekly

Qualifications /Training:



Experience using a computer preferred. Ability to multi-task. Preferred Medical terminology and/or college-level course work in accounting, business, public or healthcare administration.

Licenses/Certifications/Registrations/Education:



Minimum of a High School Diploma/ Equivalent from an accredited school is required


If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.
Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than

900

members on its medical staff and more than

2,900

licensed nurses. McLeod Health is also composed of approximately

15,000

team members and more than

90

physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds

,

including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.